Relationship Manager

Job Description

Dear Candidate, About Us: We are a fast-growing Non-Banking Financial Company (NBFC) offering a range of financial products, including education loans, overdrafts, and loans against property. Our goal is to empower individuals and businesses with tailored financial solutions. Job Summary: A Relationship Manager in a Non-Banking Financial Company (NBFC) is responsible for acquiring, managing, and deepening customer relationships. They focus on selling financial products such as loans, investment solutions, insurance, and other NBFC offerings. The role involves business development, client servicing, and ensuring customer satisfaction while achieving financial targets. Key Responsibilities: 1. Client Acquisition & Business Development: Identify and acquire new clients for NBFC products, including loans, wealth management, and investment solutions. Develop and maintain strong relationships with customers, businesses, and high-net-worth individuals (HNIs). Generate leads through networking, referrals, and cold calling. 2. Customer Relationship Management: Act as a single point of contact for customers to understand their financial needs and provide suitable solutions. Maintain long-term relationships with existing clients to ensure repeat business and cross-sell/up-sell opportunities. Address customer queries, complaints, and grievances in a timely manner. 3. Sales & Revenue Generation: Meet and exceed assigned sales targets for different financial products and services. Present and explain NBFC offerings, including personal loans, business loans, vehicle finance, structured finance, etc. Work on fee-based revenue generation by promoting investment and wealth management solutions. 4. Market Research & Strategy: Stay updated on industry trends, competitor activities, and customer needs. Provide insights and recommendations to management for product enhancement and market penetration strategies. 5. Credit & Risk Assessment: Assist in loan application processing by coordinating with credit teams for risk assessment and approvals. Ensure compliance with regulatory and internal credit policies. 6. Coordination with Internal Teams: Work closely with operations, credit, and compliance teams to ensure smooth processing of transactions. Ensure proper documentation and adherence to regulatory norms. Required Skills & Qualifications: Education: Bachelors/Masters degree in Finance, Business Administration, Economics, or related fields. Experience: 2-5 years in sales, banking, financial services, or relationship management (preferably in an NBFC or BFSI sector). Skills: Strong sales and negotiation skills. Excellent communication and interpersonal skills. Knowledge of NBFC financial products and market trends. Ability to analyze financial data and risk profiles. Problem-solving and customer-centric approach. Performance Metrics: Achievement of sales targets and revenue goals. Growth in customer base and portfolio size. Customer satisfaction and retention rates. Compliance with credit and regulatory guidelines.