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Relationship Manager

Relationship Manager

Career Values

0 years

0 Lacs

Kalyan, Maharashtra, India

Posted:2 weeks ago| Platform:

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Skills Required

service resolve audit maintenance crm

Work Mode

On-site

Job Type

Full Time

Job Description

JD-Phone Banking Profile Handling of inbound calls received from customers enquiring on their account, product or process related information. Service customers on their Banking related enquiries. To meet the Customer Satisfaction Parameters and meet the defined service standards. Satisfactorily resolve queries and complaints received from customers. Adherence to Phone Banking Process Audit guidelines. Cross selling of the Banks products identified for cross-sell eg: Assets, TPP, Card products, Fixed Deposits, other Liability products other service related products. Complete and accurate maintenance of customer interactions in CRM system/ other systems as defined from time to time. This job is provided by Shine.com Show more Show less

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