Relationship Executive

Relationship Executive – Neofresh (Ranchi)
Fixed Salary: ₹22,500 + Up to ₹21,500 Monthly IncentivesIncentives paid every Tuesday (Official Holiday)Company DescriptionNeofresh is a women-led agri-innovation startup transforming India’s horticulture value chain through sustainability and science. Rooted in farmer families, Neofresh builds a direct and transparent farm-to-home network that delivers freshly harvested fruits and vegetables.Through regenerative farming, modern agri-tech, and farmer training, we promote soil health while empowering growers. We collaborate with startups, universities, and institutions to drive scalable innovation—aligning with our mission to support both farmers and consumers.Neofresh integrates health, honesty, and harmony with nature to create sustainable growth for all stakeholders.Role DescriptionThis is a full-time, on-site role for a Relationship Executive based in Ranchi.Neofresh is aiming to reach 1,00,000+ customers within the first 365 days, and the Relationship Executive will play a key role in achieving this target.Each Relationship Executive will be responsible for managing around 500 customers within a 1–2 km radius, ensuring personal attention, timely support, and strong retention.Your responsibility is to hold the customer, build trust, and ensure they remain fully satisfied with every promise Neofresh makes—service, quality, delivery, and overall experience.Key Responsibilities:Manage and strengthen relationships with approx. 500 customers in your assigned 1–2 km clusterAct as the primary point of contact for customer inquiriesEnsure high satisfaction with clear personal and company targetsHandle orders, coordinate deliveries, and manage follow-upsBuild rapport with urban consumers and understand their preferencesProvide insights to improve customer experienceSupport local promotional activitiesMaintain smooth communication between customers, delivery teams, and internal stakeholdersQualificationsStrong communication, customer handling, and interpersonal skillsAbility to manage logistics, order flow, and customer inquiries efficientlyProblem-solving mindset with the ability to offer tailored solutionsGood organizational and coordination skillsExperience in D2C (direct-to-consumer) networks is an advantageFluency in regional languages and familiarity with Ranchi surroundings is beneficialNo degree required