Relationship Executive

Job Description

Key Responsibilities: Client Engagement: Regularly communicate with clients, understand their needs, and provide personalized support. Client Relationship Management: Build and maintain strong relationships, ensuring clients feel valued and heard. Solution Offering: Identify and assess client needs to offer suitable products, services, or solutions. Problem Solving: Address client issues promptly and effectively, coordinating with internal teams. Client Satisfaction: Monitor client satisfaction, gather feedback, and implement improvement initiatives. Business Growth: Identify and pursue opportunities for cross-selling, upselling, and generating additional business. Reporting and Tracking: Track and report on client relationship metrics. Internal Collaboration: Work with internal teams to ensure client needs are met. Onboarding: Handle the onboarding process for new clients, ensuring a smooth transition.