Regional Operations Manager-Retail Pharmacy

Job Description

Job Title: Regional Operations Manager – Retail Pharmacy Experience: Retail Pharmacy / Healthcare Operations Job Summary: We are seeking an experienced and results-driven Regional Operations Manager to oversee the operations of pharmacy outlets across India. The ideal candidate will have a proven track record in retail pharmacy management, team leadership, customer service, inventory control, and business development. This role requires strategic oversight, operational excellence, and the ability to lead cross-functional teams in a fast-paced healthcare retail environment. Key Responsibilities: Operational Leadership: Lead end-to-end retail operations for all pharmacy outlets in the region, ensuring compliance with organizational SOPs and healthcare regulations. Monitor KPIs including revenue, footfall, profit margins, customer satisfaction, and staff productivity. Team & People Management: Recruit, train, mentor, and evaluate regional teams to achieve sales and service excellence. Ensure ongoing development through structured training programs and performance appraisals. Inventory & Supply Chain Management: Maintain optimum inventory levels; oversee replenishment, rotation, and reduction of dead stock. Coordinate with the central warehouse and vendors to ensure timely and accurate product supply. Customer Relationship Management (CRM): Enhance the customer experience across all touchpoints. Drive customer loyalty programs, resolve escalations, and implement feedback-driven improvements. Marketing & Promotions: Develop and implement region-specific promotional strategies. Collaborate with marketing teams to boost brand visibility and sales. Strategic Planning & Reporting: Prepare and present weekly/monthly MIS and analytical reports to leadership. Develop strategic plans to expand operations and optimize processes. Compliance & Quality Assurance: Ensure all pharmacies adhere to statutory regulations and internal quality benchmarks. Conduct periodic audits for regulatory and operational compliance. Project Management: Spearhead new store openings, renovations, and special projects from concept to execution. Interested candidate can call or WhatsApp on 9289809622 HR prachi Job Type: Full-time Pay: ₹50,000.00 - ₹100,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person