Regional Operations Manager

Job Description

Ensure a high level of compliance to policies and procedures that have been laid down for Branch operations. Putting to use quality controls that improve processes, raise efficiency and at the same time keep operational costs low. Ensuring that BOT do check the operations regularly and correctly as required. To conduct regular branch visits and handhold the branches. Monitor the day to day activities of the branches assigned and determine their effectiveness. Reporting to the BM/CH on any findings for appropriate action. Escalation of the reporting to Head Operations/Business Head will depend on magnitude of the issues or failures by the branches to rectify/comply to the process. Prepare Branch Visit reports and submit to Supervisor/Business with accuracy. Follow up on the observations in the Audit report and other reports for implementations and corrections. Conduct Self Risk Assessment on quarterly basis . Identify risks which have not been covered by procedures and report to Head Branch operations for further action. Monitoring Anti Money Laundering Controls and ensuring they are strictly adhered to. Frequent trainings to update the recent process/systems/product changes. Acting as a help desk for branches to raise their concerns and queries. Collate such queries and prepare MIS frequently. Act as a single point for escalations related to IT, Admin and other department related issues. Collate the multiple issues raised by branches and follow up on behalf of the branches. Location- Amaravati, Thrissur, Mumbai, Palakkad, Chennai, Erode, Ahmedabad, Tirur, Puduchery