Regional Lead - Home Interiors

Interior Company is a subsidiary of Square Yards India's largest real estate platform. Square Yards is India's top-notch seller of new homes with offices in 30 Cities across 9 countries. Run by a group of talented professionals driven by the passion for interior designing, a frenzy for art and aesthetics and large doses of caffeine running in their veins, Interior Company brings to you a hassle-free interior designing experience and white glove services. We listen to your preferences, top it up with our expertise and replicate your personality in your home dcor.

Job Summary:

The Regional Head Home Interiors will oversee end-to-end operations, business development, and customer satisfaction across the assigned region. This role is responsible for ensuring the successful execution of home interior projects, driving regional sales, managing P&L, and leading a cross-functional team including sales, design, execution, and customer support.

Key Responsibilities:

Strategic Leadership

• Develop and execute regional strategies to achieve sales and profitability targets.
• Lead business expansion efforts within the region, including new store/showroom openings.
• Align regional goals with overall business objectives and drive operational excellence.

Sales & Business Development

• Monitor and drive sales performance of the regional team.
• Identify and capitalize on new business opportunities.
• Collaborate with marketing to implement regional campaigns and promotions.

Operations Management

• Ensure smooth execution of home interior projects within cost, time, and quality benchmarks.
• Streamline processes across design, procurement, and installation functions.
• Maintain compliance with company policies and industry regulations.

Team Management

• Recruit, train, and mentor high-performing teams across departments (sales, design, project management).
• Foster a collaborative, customer-focused culture.
• Monitor performance metrics and implement improvement plans as needed.

Customer Experience

• Ensure exceptional customer service at all touchpoints.
• Resolve escalated issues effectively to maintain customer satisfaction and brand reputation.

Financial Management

• Own and manage the P&L for the region.
• Optimize operational costs while maintaining service quality.
• Forecast revenue and plan resource allocation accordingly.

Qualifications:

• Bachelor's degree in Architecture, Interior Design, Business Administration, or related field (MBA preferred).
• 10+ years of experience in interiors, real estate, or related sectors, with at least 35 years in a leadership role.
• Proven track record of handling multi-functional teams and scaling regional operations.

Skills Required:

• Strong leadership and decision-making abilities
• Excellent knowledge of interior design processes and project execution
• High customer orientation and problem-solving skills
• P&L and budget management experience
• Excellent communication and negotiation skills
• Tech-savvy with proficiency in CRM/ERP systems and project tracking tools