Regional HR Services Head

Job Description

A "Regional HR Services Head" is a kind of "swiss army knife" for various topics in HR services, being the focal point in ensuring efficient and effective delivery through an eco-system of providers Inspiring change initiatives in area of responsibility, often across several/all HR functions and involving (senior) business leaders Handling and establishing a team responsible for HR Services within the region Building and strengthening process know-how in order to future proof the organisation Support of other HR IT / Business Process initiatives, e.g. giving regional or topic expertise and aspects, playing a key role in the roll-out in assigned countries Work closely and service management of the business process outsourcing service provider, ensuring quality operations, whilst taking the lead on deficiency resolution A major contributor in our global HR transformation project, whilst ensuring continuing of existing operations What You Bring Strong experience in HR Services / Business Processes including shared services / HR BPO outsourcing operations, i.e. HR Administration, Payroll, HR query Management (Service Desk) Experience of leading a team of experts focused on ensuring efficient and quality delivery HR IT domain know-how - Workday HCM, ServiceNow desirable Experience in managing / service managing an eco-system of partners / vendors in HR Services Proven track record in delivering change / improvement projects, specifically in HR services Strong problem solving and critical thinking skills with a continuous improvement approach Self-directed with an ability to organize, plan, prioritize Outstanding communication skills Excellent organizational and time management skills Self-motivated to drive initiatives through to completion as an individual contributor and through others Ability to thrive in a global environment, working flexibly where required Degree in Administration with HR or a combination of HR/IT, or Business Information Systems is desirable but not crucial