Job Description

MUTHOOT HOUSING FINANCE COMPANY LIMITED is looking for Regional - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries and complaints in a prompt and professional manner, using phone, email, and live chat as needed Resolve customer issues, answering questions, and providing information to ensure a positive customer experience Document customer interactions and outcomes in a clear and concise manner Proactively identify and escalate issues to the appropriate department, as needed Collaborate with internal teams to provide the best possible customer experience Maintain a positive and professional demeanor at all times, even in difficult situations Excellent written and verbal communication skills Strong problem-solving and decision-making skills Ability to work well under pressure and handle difficult customer situations with empathy and professionalism