Regional Coordinator

Job Description

We are an IT company specialized in Campus Management Software - CampusCare since 2000. CampusCare is a well established ERP for any quality educational institution. Visit us: www.entab.in We offer a rewarding work environment with great opportunities while maintaining a small company, employee-focused atmosphere. We are currently searching for a dynamic Regional Coordinator to join our Team. Freshers and experienced may apply. Job Location : Bangalore Job Description/Responsibilities: are likely to include some or all of the following: - providing help and advice to customers using your organisations products and services; - Technical support companys software products - Coordinating between the customers and the company. - Work with Support Managers - communicating courteously with customers by telephone, email, letter and face to face; - investigating and solving customers problems - handling customer complaints or any major incidents - keeping accurate records of discussions or correspondence with customers; - producing written information for customers, often involving use of computer packages/software; - writing reports analysing the customer service that our organisation provides; - developing feedback or complaints procedures for customers to use; - meeting with other managers to discuss possible improvements to customer service; - learning about your organisations products or services and keeping up to date with changes; Required Education Experience: Should be a graduate. Should have knowledge/willingness/experience in handling customers. High level of initiative with ability to self-manage. Strong interpersonal skills with ability to work both independently and as part of a team. Should be willing to travel to Bangalore and surrounding region including Mysore Excellent written and verbal communication and problem solving skills.