Regional Collection Manager

Job Description

Role & responsibilities: 1. Collection Strategy & Execution: Develop and implement state-wide collection strategies to ensure timely recovery of outstanding dues. Monitor portfolio performance and take proactive measures to reduce Non-Performing Assets (NPAs). Coordinate with legal and enforcement teams for escalated recovery cases. Ensure compliance with all local, state, and federal debt collection laws. 2. Team Leadership & Supervision: Recruit, train, and manage a team of field collection agents and supervisors. Conduct performance reviews, set targets, and provide continuous coaching and guidance. Foster a high-performance culture to meet and exceed collection targets. 3. Risk Management & Compliance: Ensure adherence to company policies, regulatory requirements, and ethical collection practices. Conduct audits and risk assessments to identify gaps in the collection process. Work with legal teams to handle escalated cases, settlements, and disputes. 4. Reporting & Analysis: Track and analyze collection performance, delinquencies, and trends across the state. Provide regular reports to senior management on collection efficiency, outstanding balances, and key risks. Utilize data analytics and technology to optimize collection efforts. 5. Stakeholder Management: Liaise with banks, law firms, and external collection agencies to enhance recovery efforts. Work closely with internal departments (finance, legal, customer service) to resolve disputes and improve collections. Maintain strong customer relationships while ensuring effective debt resolution. Qualifications & Experience: Bachelors degree in Finance, Business Administration, or a related field. A Masters degree is a plus. 12+ years of experience in collections, debt recovery, or credit management, preferably in the banking or financial services sector. Proven leadership experience in managing large teams. Strong knowledge of state and federal collection regulations. Proficiency in collection software, CRM tools, and data analysis.