Site CC Head-Hoskote Godrej Industries Group

8.0 - 15.0 years

0 Lacs

karnataka

On-site

Role Overview: As the Manager - Customer Centricity at Godrej Properties Limited (GPL), your primary responsibility will be to manage the end-to-end customer relationship journey and Net Promoter Score (NPS). This includes overseeing all aspects of after-sales relationships post the booking stage, ensuring timely sale-related documentation, collections, and resolving customer issues effectively. You will play a crucial role in strategizing collection projections, monitoring daily activities of team members, and coordinating with various internal functions to streamline collections and maintain a high Net Promoter Score. Key Responsibilities: - Devise and distribute collections targets based ...

Posted 2 days ago

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Site CC Lead Godrej Industries Group

8.0 - 15.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: As the Manager - Customer Centricity at Godrej Properties Limited (GPL) in Chennai, your primary responsibility will be to manage the end-to-end customer relationship journey and Net Promoter Score (NPS). This includes overseeing all aspects of after-sales relationships post the booking stage, ensuring timely completion of sale-related documentation, collections, and resolution of customer issues. Key Responsibilities: - Devise and distribute collections targets based on AOP projections - Strategize collection projections for the month - Monitor and supervise daily activities of team members to ensure adherence to SOPs and timelines - Meet collection targets and address daily ...

Posted 1 month ago

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