Recovery Manager

Job Description

Job Title: Collection and Recovery Manager - Personal Loans Location: Janakpuri West, Delhi Job Type: Full-time Company Website - www.aslnbfc.com Company Overview: We are a leading Non-Banking Financial Company (NBFC) with a strong presence in the financial services industry. We are committed to providing easy access to personal loans while ensuring a high level of customer satisfaction. We are looking for a dedicated and motivated individual to join our Collection and Recovery team. Job Description: We are seeking a highly skilled and results-driven Collection and Recovery Officer to join our team. The ideal candidate will have experience in personal loan collections within the NBFC or banking sector and will play a key role in managing overdue accounts, negotiating with clients, and ensuring timely recovery of dues. The role will require excellent communication, negotiation, and leadership skills, as well as the ability to travel across India for recovery activities. Key Responsibilities: Collection and Recovery: Handle collection activities for overdue personal loan accounts, ensuring timely recovery of dues. Negotiate payment terms and repayment schedules with clients. Maintain detailed records of communication, payment arrangements, and collection activities. Customer Interaction: Communicate effectively with customers to understand their concerns and offer solutions for overdue payments. Maintain a professional and customer-centric approach while negotiating payment plans. Debt Management: Assess and evaluate clients' financial situations and recommend appropriate recovery strategies. Monitor recovery progress and escalate unresolved accounts to senior management as needed. Reporting & Documentation: Prepare and maintain reports on the status of collections and recovery progress. Keep detailed documentation on each case, including communication logs and actions taken. Leadership & Coordination: Lead or coordinate with internal teams, if necessary, to ensure smooth recovery operations. Train and mentor junior staff, ensuring adherence to company policies and guidelines. Travel: Willingness to travel across India for recovery and field visits as required. Key Requirements: Experience: Proven experience in collections and recovery within the personal loan domain, preferably with NBFCs or banks. Skills: Strong communication and negotiation skills, with the ability to handle challenging situations professionally. Leadership qualities with the ability to lead and motivate teams towards achieving targets. Ability to assess customer financial situations and recommend the best course of action. Education: A graduate degree in finance, business, or a related field is preferred. Other Skills: Strong organizational skills and the ability to handle multiple tasks simultaneously. High attention to detail and ability to manage recovery processes efficiently. If you are an enthusiastic individual with a passion for recovery and collections and are looking to grow your career in the personal loan domain, apply today to be a part of our dedicated team! How to Apply: Send your resume and a cover letter to [email address] or apply through our careers page at hr@aslnbfc.com Show more Show less