Recovery Manager

Job Description

Job ID: 1018 Location: Fully On-Site, Gurgaon, Haryana, IN Job Family: Financial Services Job Type: Permanent Employment Type: Full Time About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose This role is accountable for driving repossession efficiency, maximizing remarketing recovery, ensuring field-level compliance, managing agency performance, and implementing data-driven recovery strategies for hard bucket NPAs. The position requires close coordination with repossession vendors, legal teams, field staff, and analytics functions to ensure strong resolution momentum in 180+ DPD and technically written-off accounts. Key Responsibilities 1. Repossessions & Recovery Strategy Own end-to-end vehicle possession processes across high DPD and litigation-complete cases. Devise region-specific strategies for customer available and vehicle available scenarios. Improve field traction through skip tracing, legal execution, and direct customer negotiations. Ensure timely TATs and adherence to standard operating procedures. 2. Asset Remarketing & Disposal Drive resale of repossessed vehicles through authorized dealerships, auctions, and direct sales. Ensure high realization value and reduced inventory holding periods. Work with OEMs and dealer networks for refurb, resale schemes, and faster liquidation. 3. Compliance & Collections Governance Enforce field-level compliance with RBI, internal audit, and legal protocols. Audit repossession and collection vendors periodically; conduct trainings and interventions. Address field complaints and customer escalations involving misbehavior or process lapses. 4. Vendor & Field Partner Management Manage empaneled repo, skip tracing, and legal vendors with performance dashboards. Optimize agency allocation and geographic coverage based on productivity and pool distribution. Drive repo-to-sale conversion ratios and cost efficiency across channels. 5. Hard Bucket Resolution Focus Drive strategy and execution for 180+ DPD, written-off and award-available accounts. Support legal recoveries through close coordination on arbitration, court orders, and settlements. Collaborate with on-ground teams to push settlements, repossession, and traceable customer closures. 6. Analytics, Forecasting & Reporting Use flow rate analysis and collection performance trends to forecast NPA movements. Build dashboards and reporting formats in collaboration with collection analysts. Apply big data analytics to customer behavior, skip patterns, and resolution likelihood models. Track pool-level efficiency, agency productivity, and region-wise performance. Experience Required 5 – 10 years of relevant experince with leading Banks/ NBFCs (FE & CE experince is plus) Preferred Qualifications Graduate (MBA preffered) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off