5 Recovery Executive Jobs

Job Title: Collections Executive Education Loans Department: Collections Location: Bangalore Reporting to: Collections Manager Experience Required: 1-3 years in retail loan collections, preferably education loans Job Summary: The Collections Executive will be responsible for managing overdue education loan accounts, following up with customers for payments, negotiating settlements, and ensuring timely recovery while maintaining a positive customer relationship. The role involves tele-calling, coordination with internal teams, and compliance with RBI and company guidelines. Key Responsibilities : Follow up with customers for EMI payments on overdue education loan accounts. Call delinquent customers to negotiate and collect payments. Maintain and update collection status in internal systems and MIS reports. Coordinate with legal, customer service, and operations teams as needed. Escalate chronic defaulters and support legal proceedings when required. Ensure collections adhere to fair practices and regulatory norms (RBI guidelines). Achieve monthly recovery targets and resolve customer queries related to collections. Key Skills: Good communication and negotiation skills Understanding of education loan products and repayment structures Knowledge of local geography and language (preferred) Ability to handle pressure and work independently Familiarity with collection tools, CRM systems, and mobile collection apps Qualifications: Graduate in any discipline (Commerce/Finance preferred) 1-3 years of relevant experience in retail loan collections (preferably education loans or unsecured loans) Interested candidates can call mail me at diya.nande@excelr.com or call at 6364890349 Thanks & Regards, HR Recruiter 6364890349 diya.nande@excelr.com www.excelr.com

The Collections Officer plays a vital role in managing the recovery of overdue payments from clients and ensuring that accounts remain in good standing. The primary responsibility includes contacting customers with outstanding balances through phone calls, emails, and letters to secure timely payments. The Collections Officer will also be responsible for assessing customers payment capabilities, negotiating payment plans, and resolving disputes related to collections. This role requires a proactive approach to managing delinquent accounts while maintaining a positive relationship with customers. Key Responsibilities: - Contact clients with overdue accounts via various communication channels to collect payments. - Maintain accurate records of communications and payment agreements. - Assess customer payment capabilities and develop suitable payment plans. - Handle customer inquiries and resolve any disputes related to collections professionally. - Collaborate with internal teams to identify issues and develop strategies to minimize delinquencies. - Prepare and maintain reports on collection activities and account statuses. - Stay updated on industry regulations and best practices related to collections. Skills and Qualifications: - Strong communication and interpersonal skills to handle customer interactions effectively. - Excellent negotiation skills to reach mutually agreeable payment plans. - Detail-oriented with strong organizational skills for managing multiple accounts. - Ability to analyze financial information and assess customer payment behavior. - Proficiency in using collection management software and Microsoft Office Suite. - Previous experience in collections, customer service, or finance is preferred. - Knowledge of relevant laws and regulations pertaining to debt collection. Tools Required: - Collection management software (e.g., accounts receivable software) - Customer relationship management (CRM) systems - Microsoft Office Suite (Excel, Word, Outlook) - Telephone and communication tools - Reporting and analytics tools for tracking payment statuses and collection efforts

E-commerce Sales Recovery Executive Full Time | Remote/On-site | Narsinghpur (Madhya Pradesh) Apply for this job About us: OrganicBazar is on a mission to help every Indian household grow their own food. As we scale our operations, we re hiring a Sales Executive who will play a critical role in recovering abandoned carts and converting potential leads into successful orders. This is a high-impact, conversion-focused role perfect for someone with strong sales skills and a passion for customer interaction. Key Responsibilities Proactively follow up with customers who have abandoned their carts via WhatsApp, phone, and email Understand customer needs, resolve concerns, and guide them towards completing their purchase Build rapport and deliver a smooth, personalized sales experience to increase conversion rates Coordinate with customer support and logistics teams to ensure timely resolution of order issues Maintain accurate records of interactions, follow-ups, and conversions using CRM or tracking tools Share feedback with the marketing and product teams to improve user experience and retention Meet and exceed daily, weekly, and monthly sales targets through consistent performance Preferred Candidate Profile 1-3 years of experience in B2C sales, telecalling, or eCommerce cart recovery Excellent communication skills in Hindi and English (regional language knowledge is a plus) Strong persuasion, objection handling, and closing skills Prior experience in working with Shopify, WhatsApp Business, or CRM tools is preferred Self-motivated, result-oriented, and able to work independently Knowledge of gardening, home decor, or lifestyle products is a bonus Perks and Benefits Fixed salary with performance-based incentives Opportunity to work with one of India s fastest-growing gardening brands Flexible work culture and training support Growth opportunities within sales and customer success teams Employee discounts on OrganicBazar products

Make outbound calls to customers to inform them about the need for device recovery. Coordinate with customers to set up convenient dates and times for device recovery. Address any questions or concerns raised by customers during follow-up interactions.Responsibilities: Outbound Calling: Initiate outbound calls to customers to inform them about the need for device recovery due to various reasons such as maintenance, upgrades, or security issues. Scheduling Recovery: Coordinate with customers to schedule convenient dates and times for device recovery, considering their availability and preferences. Addressing Customer Concerns: Actively listen to customer inquiries and concerns, providing clear and concise explanations. Address any issues or doubts related to the recovery process, data security, and potential downtime. Follow-up: Maintain regular follow-up with customers to ensure timely and efficient recovery. Provide updates on the status of the recovery process and address any additional questions or concerns. Documentation: Accurately document all customer interactions, including scheduled recovery dates, times, and any specific instructions. Strong verbal communication skills in Hindi, Telugu, Kannada. Ability to handle objections and convince customers effectively. Prior experience in a voice process or telecalling role is preferred but not mandatory.

Job Description for the role of Collection Executive 1.Follow up with customers via calls, emails, and visits (if necessary) for overdue payments. 2.Maintain and update daily reports of payment collections and pending dues. 3.Investigate and resolve discrepancies related to invoices or billing issues 4.Negotiate payment plans and ensure commitments are met. 5.Collaborate with the accounts and sales teams to reconcile customer accounts. 6.Escalate problematic accounts to the senior management when necessary. 7.Maintain accurate records of communications and payment status. 8.Ensure collections are done in line with company credit policies and procedures. 9.Provide timely MIS reports on collection status and outstanding amounts.