Reconciliation Specialist

Job Description

Role: Managed services Analyst / Reconciliation Specialist. Experience: 3-5 Years Location: Chennai Mandatory: Reconiliation, SLA, Independent Client calls JD: Key Responsibilitie s – · Service Delivery: Ensuring that services meet agreed-upon service level agreements (SLAs). · Client Communication: Maintaining clear and effective communication with clients regarding service status, issues, and improvements. · Problem Resolution: Identifying, diagnosing, and resolving technical issues efficiently and effectively. · Documentation: Maintaining up-to-date documentation for service arrangements, configurations, and procedures. · Client Relationship Management: Building and maintaining strong relationships with clients, addressing their needs, and providing proactive support. Required Skills and Qualifications: · Qualifications – Graduation in any stream with an MBA will be added advantage. · Functional Expertise: Strong understanding of Reconciliation products and types. Data Acquisition knowledge will be an added advantage. · Technical Expertise Strong understanding of IT systems, SQL, DBA, RDBMS networking, operating systems, and related technologies. · Customer Service: Strong customer service orientation with a focus on client satisfaction. · Teamwork: Ability to work effectively in a team environment and collaborate with other professionals. · Time Management: Ability to manage multiple priorities and meet deadlines. · Adaptability: Ability to adapt to changing technology and client needs. · Problem-solving skills: Ability to effectively troubleshoot and resolve technical issues. · Communication skills: Ability to clearly and concisely convey technical information to both technical and non-technical audiences. · Analytical skills: Ability to identify patterns, trends, and root causes of problems. Show more Show less