Receptionist

Job Description

About The Vijay Park The Vijay Park is a renowned name in the hospitality industry, known for its commitment to delivering comfortable stays, personalized service, and exceptional value. With a focus on both business and leisure travelers, we strive to provide a welcoming environment that reflects traditional Indian hospitality combined with modern convenience. Position Summary We are looking for a warm, professional, and service-oriented Front Office Receptionist to join our hospitality team at The Vijay Park. The ideal candidate will be the first point of contact for our guests and must ensure that every guest receives a warm welcome and prompt service throughout their stay. Key Responsibilities Greet guests warmly upon arrival and ensure a smooth check-in/check-out process Handle reservations, cancellations, and room assignments efficiently Manage guest requests, complaints, and feedback with professionalism and urgency Maintain the front desk area in a neat and organized manner Answer incoming phone calls and provide accurate information regarding hotel services and local attractions Coordinate with housekeeping and other departments to ensure guest satisfaction Maintain up-to-date knowledge of room availability, rates, and special offers Process payments, issue invoices, and maintain guest accounts accurately Follow all hotel policies and standard operating procedures Uphold The Vijay Park’s image by maintaining a professional appearance and behavior Qualifications Proven work experience as a hotel receptionist, front desk representative, or similar role preferred Knowledge of hotel management software (e.g., IDS, Opera, or similar) is an advantage Strong communication skills in English and at least one regional language Excellent customer service skills and a pleasant, approachable demeanor Ability to handle stressful situations calmly and efficiently High school diploma or relevant qualification; a degree in hospitality management is a plus Willingness to work flexible hours, including weekends, holidays, and night shifts What We Offer Opportunities for training, career development, and internal promotion A positive and team-oriented work environment Employee discounts on hotel stays and dining Preferred : Male To Apply: Kindly apply via email or in WhatsApp number or walk in email: thevijayparkhr@gmail.com Phone: 9884006183 Regard & thanks R.Sanjana : HR Department The Vijay Park J N Salai 12, Jawaharlal Nehru Salai, Annai Sathya Nagar, Arumbakkam, Chennai, Tamil Nadu 600106 Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Schedule: Night shift Rotational shift Language: English (Required) Tamil (Required) Hindi (Preferred) Work Location: In person Expected Start Date: 01/06/2025