Job Description

Job Title: Receptionist Overseas Education Location: Gurugram Job Type: Full-time Job Description: We are seeking a friendly, professional, and customer-oriented Receptionist to join our team in the overseas education industry. As the first point of contact for students, parents, and visitors, you will play a crucial role in ensuring a positive and welcoming experience. This role requires strong communication skills, multitasking abilities, and a passion for helping students pursue their educational goals abroad. Key Responsibilities: 1. Front Desk & Client Assistance: • Greet students, parents, and visitors with a warm and professional approach. • Assist with inquiries related to study abroad programs, visa processes, and application procedures. • Guide clients to the appropriate departments for further support. 2. Communication Management: • Answer phone calls, emails, and online inquiries in a timely and professional manner. • Provide accurate information regarding universities, courses, admission processes, and visa assistance. 3. Appointment & Calendar Management: • Schedule and manage appointments for counselors, advisors, and staff members. • Ensure an organized and smooth flow of meetings. 4. Administrative & Office Support: • Handle basic office duties such as filing, photocopying, scanning, and maintaining office supplies. • Assist with data entry, maintaining student records, and managing application documentation. 5. Coordination with Internal Teams: • Work closely with counselors, academic advisors, and visa consultants to facilitate student needs. • Assist in organizing seminars, workshops, and information sessions on studying abroad. 6. Office Maintenance & Organization: • Keep the reception area clean, organized, and professional. • Ensure brochures, pamphlets, and informational materials are updated and well-stocked. 7. Payment Handling & Documentation: • Assist in processing payments for application fees and consultation services. • Maintain accurate records of transactions and student documentation. Qualifications: • High school diploma or equivalent (Bachelor’s degree preferred). • Previous experience in a receptionist or customer service role (preferably in the education or travel industry). • Strong communication and interpersonal skills. • Proficiency in MS Office, Google Workspace, and office management tools. • Familiarity with the overseas education industry is an advantage. • Ability to multitask, stay organized, and work efficiently in a fast-paced environment. • Fluency in English and any other relevant languages. Personal Attributes: • Friendly, approachable, and professional demeanor. • Strong organizational skills with keen attention to detail. • Ability to work independently and collaboratively as part of a team. • Problem-solving mindset with a customer-first attitude. • Excellent time management and multitasking skills. If you are a people-person with a passion for education and customer service, we’d love to hear from you!