Reception cum Counsellor (Eye Hospital)

*Job Title:* Receptionist cum Counsellor
*Location:* Eye Hospital, Santacruz (W)
*Department:* Front Office / Patient Services

*Job Summary:*

The Receptionist cum Counsellor serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. This role involves managing front desk operations, coordinating patient appointments, handling queries, and counselling patients on eye procedures, treatments, and hospital services.

*Key Responsibilities:*

*Front Desk Operations:*
* Greet patients and visitors warmly and ensure efficient check-in/check-out processes.* Manage appointments, scheduling, and patient flow in coordination with doctors and technicians.* Handle incoming calls, emails, and walk-in inquiries courteously and professionally.* Maintain accurate patient records and update information in the hospital management software.

*Patient Counselling:*
* Explain diagnostic procedures, treatment options, and surgical packages (e.g., cataract, LASIK, ICL, etc.) to patients in a clear and empathetic manner.* Guide patients about pre- and post-procedure instructions and address their concerns.* Support patients in understanding insurance or payment procedures where applicable.* Assist in improving patient awareness about hospital services, technology, and eye health.

*Administrative Support:*
* Coordinate with clinical and billing teams for smooth patient experience.* Ensure cleanliness and organization of the reception and waiting area.* Maintain confidentiality of patient data and follow hospital protocols.* Handle cash transactions or billing support if required.

*Qualifications and Skills:*
* Education: HSC, Graduate (Preferably in Healthcare* Experience: 1–3 years in a hospital or healthcare front office role (experience in an eye hospital preferred)

*Technical Skills:*
* Proficiency in MS Office and hospital management software* Basic understanding of ophthalmic terms and procedures (preferred)

*Soft Skills:*
* Excellent communication and interpersonal skills* Empathetic, patient-oriented approach* Good organizational and multitasking abilities* Fluent in English, Hindi

*Work Schedule:* Full-time; 6 days a week (rotational shifts if applicable)

*Salary:* Between 20,000/- to 25,000/-

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance

Experience:

• Medical receptionist: 1 year (Preferred)
• Total Receptionist : 3 years (Preferred)

Work Location: In person