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RealPage, Inc. logo
Manager II RealPage, Inc.

10.0 - 12.0 years

0 Lacs

hyderabad, telangana, india

On-site

Overview The Helpdesk Manager is a key leadership role responsible for overseeing the helpdesk team, setting strategic objectives, and ensuring the efficient operation of technical support services aligned with organizational goals. This position involves strong management skills, strategic planning, resource allocation, and team development to drive customer satisfaction and support business operations. Responsibilities Serve as SME for RealPage products, providing technical guidance, accounting guidance and support to the team. Assign and manage tickets daily, ensuring timely resolution within defined SLAs. Participate in the interview panel to support talent acquisition and team growth. B...

Posted 1 month ago

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