Real Time Analyst

Job Description

Job Title: Real Time Analyst Location: Noida Sector 2 About the Role : As a Real-Time Analyst , you will play a key role in monitoring live delivery operations in the USA and Europe carried out by autonomous robots. Your primary responsibility will be to ensure seamless deliveries by tracking real-time activity, guiding robots through unexpected obstacles, and coordinating with field teams when support is needed. This role is well-suited for someone who is detail-oriented, enjoys structured problem-solving, and thrives in a desk-based environment. It is ideal for individuals who are comfortable with system-based work and can maintain focus for extended periods. Key Responsibilities Monitor Autonomous Operations: Track and supervise real-time robot deliveries via the operations platform, ensuring consistent performance and minimal disruptions. Remote Intervention: Safely and efficiently guide robots through unforeseen obstacles (e.g., pedestrians, blocked paths, construction zones) using remote navigation tools. Collaborate with Field Teams: Coordinate with on-ground personnel to assist with robot retrieval, maintenance, or urgent interventions. Incident Management: Document, escalate, and follow up on system alerts, safety concerns, or robot anomalies, contributing to continuous improvement processes. Operational Optimization: Analyze delivery patterns and provide feedback to enhance route performance, improve uptime, and support expansion into new service areas. Compliance & Safety Oversight: Ensure robots follow local pedestrian and traffic regulations, and act swiftly in situations that could affect public safety . Data Entry & Accuracy: Maintain accurate logs and reports of remote interventions, delivery status, and customer feedback for internal tracking . Shift Handover Communication: Provide thorough handover notes for incoming shift teammates to maintain continuity and awareness of ongoing situations. Adaptability to New Locations: Quickly learn the layouts and delivery nuances of newly launched cities or campuses, adapting guidance accordingly. Multi-Robot Management: Manage multiple delivery robots simultaneously, prioritizing interventions based on urgency and impact. Required Skills Strong attention to detail and ability to consistently work with concentration. Excellent problem-solving skills with the ability to make quick, informed decisions during remote interventions. Effective communication skills Ability to multitask and prioritize actions in a fast-paced, dynamic environment. Basic technical aptitude and comfort working with digital platforms, remote navigation tools, and software systems. Strong organizational skills for accurate data entry, reporting, and shift handovers. Ability to collaborate cross-functionally and work well within a team environment. Prior experience in BPO, KPO operations, real-time monitoring, or customer support is preferred. Why Join Us? Be part of an exciting project in the growing field of robotics. Join a team that values your ideas and invests in your career. Enjoy a positive work culture with fun Fridays, activities, and team support. Clear opportunities for advancement as the project and company grow. Get recognized for your dedication and contributions.