Quantitative UX Researcher

ABOUT OUR UX/UI TEAM

The UX/UI Team at Hapag-Lloyd Chennai is one of three international teams designing the user experience for our internal enterprise systems. We are 30 experts globally providing research, design and development for our product teams. Our vision is to create internal software that seamlessly integrates into the workflow of business professionals and enables them to focus on delivering best customer experience.

THE ROLE – QUANTITATIVE UX RESEARCHER

We are seeking a passionate and detail-oriented UX Researcher with expertise in quantitative research to join our growing team. In this role, you will conduct user research and analyze data to generate actionable insights that enhance product usability, user satisfaction, and overall experience. This role enables you to working collaboratively with a cross-functional and global team of UX Researchers, Product Designers, UX Analysts, Developers, and Product Managers.

YOUR RESPONSIBILITIES

• Leverage UX analytics tools to gather behavioural data and identify friction points in user flows.
• Analyse user journeys, conversion funnels, and engagement metrics to uncover patterns and recommend improvements.
• Translate research findings and analytics insights into clear, actionable recommendations and present them to stakeholders.
• Co-create holistic UX research processes, frameworks, UX research repository for the internal products research in collaboration with other locations
• You will conduct research with both end-users (employees) and internal stakeholders (engineers, developers) involved in solution development.
• Advocate for the value of UX research and analytics across teams, helping to embed a culture of continuous learning and data-informed design.
• Collaborate with UX Analyst on quantitative research projects.

WHAT WE ARE LOOKING FOR

• 5+ years of experience as a Quantitative UX Research or in a similar role with demonstrated experience in Quantitative UX Research.
• Comprehensive understanding of user-centered design practices and principles
• Proficiency in quantitative research methods and statistical analysis.
• Experience with UX metrics (e.g. SUS, NPS, CSAT, DEX).
• Proficiency with analytics tools like Google Analytics, DataDog, or similar platforms.
• Knowledge of statistical analysis and data visualization.
• Ability to effectively communicate research findings and insights to diverse stakeholder groups.
• Curiosity and drive to continually improve our UX research processes
• Excellent collaboration skills to work with multiple teams in an international and multicultural organization
• Very good written and verbal communication skills in English with ability to communicate insights effectively

NICE TO HAVE SKILLS

• Experience in qualitative research methods, e.g., user interviews, contextual inquiry, surveys (tools like survey monkey), usability testing, Field study.
• Integration of AI into workflow.