Quality Specialist

Role: Quality Manager

10+2+3 FULL TIME EDUCATION IN RELEVANT DOMAIN.

Core Qualifications

Certification: Six Sigma Black Belt with 3-5 years of practical experience in Lean Six Sigma or Transformation initiatives

Experience: 8+ years of overall work experience with proven expertise in business problem-solving and delivering measurable business value. Exposure to the service industry is essential

Technical Competencies: Practical application of Lean Six Sigma techniques and automation. Familiarity with Data Analytics, Machine Learning, and Artificial Intelligence (advantageous)

Soft Skills & Attributes

Excellent communication and presentation skills

Strong program management, networking, and stakeholder engagement capabilities

Assertive, self-driven, and comfortable challenging the status quo

Goal-oriented with a strong execution mindset

Key Responsibilities:

Promote Data-Driven Culture: Deliver training on quality tools and methodologies to embed a data-centric approach in operations

Enhance Client Satisfaction: Achieve best-in-class ratings by implementing process improvement and delivery excellence initiatives

Lead Transformation: Drive business process improvements leveraging Lean Six Sigma, automation, and transformation programs

Stakeholder Engagement: Collaborate effectively with clients and internal teams to deploy and sustain improvement initiatives

Thought Leadership: Conduct workshops and develop continuous improvement roadmaps for client products and services

Mentorship & Execution: Lead and mentor Lean Six Sigma projects to deliver measurable business value, productivity, and quality gains

Analytical Problem-Solving: Identify root causes of data quality issues and implement effective solutions