Job Description

1 Job Responsibilities 1. Develops and administers the quality education process formulating quality improvement programmers for employees. 2. Prepares Internal Audit Schedules, assisting with Internal Audits and Audit results. 3. Recommends quality tools and techniques to be used in measuring the companys quality performance and variations; and solving quality problems. Recommends procedures and guidelines to direct the practices used in performing corrective action. 4. Reviews Non-conformances, Corrective Actions, Observations, and Patient Complaints for repetitive trends, recommendations for changes and/or processes. 5. Assists in developing, writing, and implements Quality System Procedures, Company Standing Instruction and Company Work Instructions. 6. Actively supports and participates in Quality Management System training programs and other quality-related training. 7. Recommends procedures and guidelines to direct the practices used in performing corrective action. 8. Reviews Non-conformances, Corrective Actions, Observations, and Patient Complaints for repetitive trends, recommendations for changes and/or processes 9. Assists in developing, writing, and implements Quality System Procedures, Company Standing Instruction and Company Work Instructions. 10. Actively supports and participates in Quality Management System training programs and other quality-related training. 11. To Conduct Induction Training 12. To Arrange and to take follow up of Committee Meetings 13. To Monitor the compliance to Incident Reporting and Feedback Reporting System 14. To Manage Quality Assurance Department communications 15. To Compile the monthly quality indicator data, creating the trend sheet and compliance to benchmarks 16. To Manage the patient complaint correspondence 17. To Assure the departmental compliances as per NABH standards 18. To Maintain Record and documentation of Quality Assurance Department 1. Skill/Knowledge: Technical Competencies: Job knowledge Computer Knowledge Personal Attributes / Skills: Leadership quality Good communication skills Sharing responsibilities Taking ownership