Quality Coordinator

Teleperformance (TP)

2 - 5 years

1 - 4 Lacs

gurugram

Posted:11 hours ago| Platform:

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Skills Required

quality assurance quality management software crm systems customer experience management quality management quality control service delivery compliance coaching crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Coordinate and implement quality control processes to ensure high standards of service delivery.
Develop and maintain quality metrics and reports to track performance and identify areas for improvement.
Collaborate with teams to resolve customer complaints and concerns in a timely and professional manner.
Conduct regular audits and assessments to ensure compliance with quality standards.
Provide training and coaching to team members on quality procedures and best practices.
Analyze data and trends to identify opportunities for process improvements.

Job Requirements

Proven experience in quality assurance or a related field, with at least 2 years of experience.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and prioritize multiple tasks.
Strong analytical and organizational skills, with attention to detail and accuracy.
Experience with quality management software and tools, such as CRM systems.
Ability to build strong relationships with customers, vendors, and internal stakeholders.

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