Quality Care Manager - Female

Job Description

Ensure implementation of sales process standards across the dealership. Conduct audits of sales documentation, vehicle delivery, and customer interaction. Review and improve customer satisfaction (CSI) and Net Promoter Score (NPS). Analyze customer feedback and implement action plans to enhance the experience. Coordinate with sales consultants and management for smooth end-to-end customer handling. Ensure timely resolution of customer concerns or complaints related to sales. Provide training and guidance to the sales team on quality and customer-first practices. Maintain reports and dashboards related to sales quality performance. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person