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Quality Assurance Manager

Quality Assurance Manager

Mywhy

7 - 12 years

10 - 15 Lacs

kolkata

Posted:17 hours ago| Platform:

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Skills Required

quality assurance manager kolkata jobs quality assurance qa management quality control copc travel process qa travel bpo quality manager bpo quality management test management six sigma black belt airline process qa usfda six sigma gds qa qa manager

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead QA operations for Travel BPO processes (Airlines, Hotels, OTA)
Define and manage quality frameworks, audit methods, and SOPsConduct and oversee call, chat, email, and transaction quality auditsDrive CSAT, NPS, SLA, and compliance metrics

Required Candidate profile

8–12 years of BPO Quality experience3+ years in QA leadership within Travel ProcessHands-on exposure to GDS (Amadeus / Sabre / Galileo) & Bookings, Refunds, Exchanges

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Quality Assurance Manager