Quality Assurance Manager

What are we looking for?

Perform quality checks on a range of deliverables including banners, flyers, eDMs, product pages, videos, and static/digital ads.
• Validate content accuracy, layout alignment, copy correctness, and branding compliance.• Review assets against project briefs, technical specifications, and brand guidelines.• Perform link testing, form validation, browser checks, and interactive element reviews for digital assets.• Log issues clearly and systematically; track rework and provide RCA input when required.• Flag recurring issues to team leads and suggest preventive actions.• Collaborate closely with project managers, designers, and copywriters to close QA feedback loops.• Ensure every asset is checked before client delivery and meets SLA for quality.• Contribute to QA documentation, checklists, and best practices updates. 12 years of experience in a quality or proofreading role, preferably in digital, content, or creative environments.• Basic understanding of design and layout principles, branding, and digital formats (JPG, PNG, PDF, PSD, HTML).• Familiarity with common QA tools, Adobe Acrobat, MS Office, and platforms like Figma or Workfront.• Excellent attention to detail, grammar, spelling, and layout structure.• Strong time management and task prioritization skills.• Good communication skills to report findings and collaborate with multiple teams.Common Business Knowledge & Client Interaction• Understands project context, stakeholder expectations, and quality benchmarks.• Communicates quality issues clearly to internal teams and contributes to improvement efforts.• Supports error-free client delivery by ensuring accuracy and consistency.• Capable of working across multiple projects and fast turnaround environments.