Quality Assurance Lead - Incident manager

2 - 5 years

4.0 - 7.0 Lacs P.A.

Mumbai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Quality AssuranceServiceNowHPSMIT Service ManagementProblem managementIncident ManagementRemedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Incident manager will be responsible to analyze/respond and work on an incident reported to them either in the form of a Run Sheet with Impact details or reported by Management teams. Strong knowledge of IT service management. Required Candidate profile Bachelor's degree. ITIL V4 Certification. At least two years exp working in IT service management, or a similar role. Experience working with Ticket tools such as ServiceNow, Remedy, HPSM etc.

IT Services and IT Consulting
Mumbai Maharashtra +

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