Quality Analyst

As a Quality Analyst with 4-5 years of experience, your role will involve conducting process audits, analyzing quality metrics, identifying improvement opportunities, and collaborating with cross-functional teams to enhance overall process efficiency and compliance. Key Responsibilities: - Calculate audit sample size based on predefined methodology and business requirements. - Execute process audits as per the defined audit plan and schedule. - Document audit observations in the audit tracking file with accuracy and clarity. - Generate comprehensive audit reports and share insights with relevant stakeholders. Analysis & Reporting: - Analyze root causes and trends of errors and quality scores. - Share detailed observations and insights with the QMS Consultant and Operations team. - Identify recurring issues and recommend corrective actions. Feedback & Communication: - Provide constructive feedback to users based on audit findings. - Document feedback via email or audit sheets as per process requirements. - Conduct feedback sessions to promote quality awareness in collaboration with the QMS Consultant. Process Improvement & Collaboration: - Identify and suggest process improvements based on audit outcomes. - Ensure calibration between operations and audit teams to maintain consistency in process understanding. - Actively participate in process-related trainings and daily team meetings to stay updated on process changes. Qualifications Required: - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Proficiency in MS Excel, audit tools, and reporting dashboards. - Ability to work independently and collaboratively in a team environment. - Attention to detail and commitment to quality. Preferred Qualifications: - Masters degree in any discipline. - Certification in Quality Management Systems (e.g., ISO, Six Sigma) is a plus. - Prior experience in process audits and quality analysis in a BPO/KPO or similar environment.,