Login to
Please Verify Your Phone or Email
We have sent an OTP to your contact. Please enter it below to verify.
Don't have an account yet? Sign up
Already have an account? Login
Posted:Invalid date| Platform: 
Work from Office
Full Time
Role and Responsibilities: To manage transaction quality profile for a sales/customer service process To conduct audits as per defined guideline and sampling for transaction monitoring. To identify gaps and conduct 1-0-1 feedback with agents. To create and publish regular audit reports with internal team. To share TNI for refresher sessions with the training team to help improve the quality of calls/email/chat. To identify process/product gap & share the details with manager/management. To take regular initiatives to improve teams performance, increase customer satisfaction and improve sales closings. Applicants Specifications & Qualification: Graduation in any stream is a must. Should have minimum 1 year tenure with upGrad Should have experience worked in customer service/sales process. Having hands on experience on 7QC tools.
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Mumbai, Bengaluru, Gurgaon
INR 32.5 - 37.5 Lacs P.A.
Chennai, Pune, Mumbai, Bengaluru, Gurgaon
INR 35.0 - 42.5 Lacs P.A.
Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata
INR 8.0 - 12.0 Lacs P.A.
Pune, Bengaluru, Mumbai (All Areas)
INR 0.5 - 0.7 Lacs P.A.
INR 2.5 - 5.5 Lacs P.A.
INR 3.0 - 4.5 Lacs P.A.
Bengaluru
INR 3.0 - 3.0 Lacs P.A.
Bengaluru
INR 3.5 - 3.75 Lacs P.A.
INR 2.5 - 3.0 Lacs P.A.
INR 4.0 - 4.0 Lacs P.A.
