Quality Analyst (outbound sales)

About the Role:

Quality Analyst

Key Responsibilities:

• Monitor and evaluate agent performance to ensure adherence to quality parameters.
• Provide

  constructive feedback

  , coaching, and mentoring to improve individual and team performance.
• Collaborate with

  Operations and Training

  teams to implement best practices and quality improvements.
• Develop and maintain

  quality guidelines

  , SOPs, and audit frameworks.
• Ensure

  zero defects

  in customer interactions through regular quality checks.
• Analyze quality metrics and prepare action plans for

  continuous process improvement

  .
• Manage audit schedules and maintain documentation for compliance.
• Drive

  team performance and motivation

  to meet quality benchmarks.
• Identify training needs and participate in upskilling initiatives.

Skills & Competencies:

• Strong experience in

  sales/upselling call audits

• Excellent analytical, written, and verbal communication

  skills
• Keen

  attention to detail

  and accuracy
• Proficient in

  MS Office tools (Advance Excel, Word, PowerPoint)

• Strong team management

  and leadership skills
• Ability to thrive in a fast-paced, target-driven environment

Educational Qualifications:

• UG:

  Any Graduate – Any Specialization

What We Offer:

• Direct exposure to an

  Australian-based company

• Friendly, fun-loving, and playfully competitive office culture

• Free pick-up facility

  or

  travel allowance

• Strong scope for career growth and advancement

Ready to bring quality to the next level? Apply now and join our growing team!

📧 For applications and queries, contact: hr@selectandswitch.com.au | 📞9266524737