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2 - 6 years
2.0 - 6.0 Lacs P.A.
Chennai
Posted:2 months ago| Platform: 
Work from Office
Full Time
Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls to identify areas of improvement and provide feedback to agents. Develop and implement effective training programs for agents on quality assurance processes. Collaborate with team members to resolve issues related to call monitoring, recording, and reporting. Maintain accurate records of all audit findings, reports, and recommendations.
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