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Posted:2 months ago| Platform: 
Work from Office
Full Time
- Monitor, evaluate, score enrolment calls against established quality assurance instruments & standards - Collaborate with team leads & head of department to share call quality performance issues & provide regular reports on overall performance. Required Candidate profile - 1-2 yrs of experience in call center or customer service environment with emphasis on quality improvement. - Ability to analyze Quality issues and performance measures
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