QA Team Lead

Hiring: Quality Assurance Team Lead – Airtel (Commerce Core)

Location: Mohali

Salary: ₹35k CTC

Shifts: Rotational

Experience: 1 year – 5 years

Key Responsibilities

Lead a team of QA analysts to ensure consistent and accurate quality audits.

Conduct regular quality checks on customer interactions and process transactions.

Provide constructive feedback and coaching to improve team performance.

Develop quality reports, dashboards, and RCA (Root Cause Analysis) for quality deviations.

Collaborate with Operations, Training, and Client Teams to drive performance improvements.

Ensure compliance with Airtel’s quality guidelines and operational SOPs.

Participate in calibration sessions to align quality expectations.

Support new initiatives, process updates, and improvement strategies.

Required Skills & Qualifications

6 months to 3 years of experience in Quality Assurance, preferably in a telecom/BPO environment.

Experience handling or supporting Airtel or telecom processes is a strong advantage.

Strong analytical, coaching, and communication skills.

Ability to lead a small QA team and manage workloads efficiently.

Proficiency in MS Excel, QA tools, and reporting.

Willingness to work in rotational shifts.

Contact: 8544924427

Job Type: Full-time

Pay: ₹22,000.00 - ₹35,000.00 per month

Work Location: In person