QA Manager, Engineering

Description

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know.

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job Responsibilities

Position Overview

We are seeking an experienced QA Manager/Salesforce Test Manager to lead the end-to-end Quality Engineering strategy for our Commercial vertical, with a strong focus on Salesforce programs. This leader will drive our transformation toward an automation-first, quality-driven culture, elevating our existing team into true Quality Engineers.

The ideal candidate brings deep Salesforce testing expertise, hands-on test automation experience (with Provar), and strong knowledge of GxP and validated system requirements. This role will own test strategy, governance, automation roadmap, and release readiness across multiple Salesforce clouds and integrated platforms.

Key Responsibilities

Leadership & Delivery

• Lead the Salesforce testing practice within the Commercial vertical, managing a team of 20+ employees and contractors.
• Define and execute the end-to-end QA strategy, including test planning, test design, execution, and reporting.
• Drive a culture of shift-left testing, strong requirements quality, and early defect prevention.
• Oversee release planning, test readiness, and go-live quality across Salesforce programs.
• Partner with business stakeholders to ensure clear alignment on UAT scope, timelines, and acceptance criteria.

Test Automation & Framework Ownership

• Own the Salesforce test automation roadmap, ensuring alignment with program and enterprise goals.
• Lead the enhancement and scaling of our Provar automation suite and oversee integration with CI/CD pipelines.
• Review, design, and guide improvements to automation frameworks using:
  • Provar (required)
  • Playwright (preferred)
  • API testing tools (Postman, RestAssured)
  • CI/CD: Azure DevOps, GitHub, Jenkins
• Ensure automation coverage supports regression, data validation, integrations, and key business processes.

Salesforce Platform Expertise

• Oversee testing across multiple Salesforce clouds, including:
  • Health Cloud (high priority)
  • Data Cloud
  • Sales Cloud / Service Cloud (as needed)
• Ensure robust testing of:
  • Custom LWC components
  • Platform automation (Flows, Apex, Integrations)
  • MuleSoft or external integrations (if applicable)

Compliance & Quality Governance

• Ensure all testing activities comply with GxP, FDA expectations, and validated system processes.
• Maintain documentation required for audits, validation packages, and release signoff.
• Implement and enforce QA governance standards, templates, and best practices.

Team Development & Coaching

• Mentor and coach team members as they transition into Quality Engineers with strong automation skills.
• Promote continuous learning, certification, and improvement in Salesforce and automation technologies.
• Provide leadership during complex project cycles, production releases, and escalation scenarios.

Required Qualifications

Experience

• 8+ years in QA or Quality Engineering, including 3+ years in a lead or manager capacity.
• Hands-on experience testing Salesforce platforms (Health Cloud and Data Cloud strongly preferred).
• Proven leadership managing large teams (20+) across employees and contractors.
• Experience delivering in GxP-regulated and validated environments.

Technical Skills

• Strong expertise in Provar for Salesforce automation (required).
• Experience with:
  • API testing (Postman, RestAssured)
  • Automation frameworks (design, scalability, code review)
  • CI/CD pipelines (Azure DevOps, GitHub, Jenkins)
  • Playwright (preferred)
  • Selenium (nice to have)
• Understanding of Salesforce data models, LWC testing, integrations, and configuration-level testing.

Soft Skills

• Strong communicator able to partner with business stakeholders, engineering teams, and UAT users.
• Ability to drive change and influence teams to adopt automation-first practices.
• Excellent problem-solving and decision-making skills.
• Ability to manage multiple projects and priorities in a fast-moving environment.

Preferred Qualifications

• Salesforce Admin or Salesforce QA-related certifications (preferred but not required)
• ISTQB certification
• Provar certification

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary