Job Description

. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Job Description As a Mobile QA Engineer, you will deliver technical support and solutions for mobile-based technologies and applications through thorough troubleshooting and diagnostics to ensure customer satisfaction, while adhering to timely resolution standards. Job Responsibilities Responding to customer tickets/escalations: - Monitor and manage incoming customer support tickets. - Prioritize and categorize tickets based on urgency and impact. - Provide timely and professional responses to customer inquiries and issues. Initial investigation/resolution of customer issues: - Perform preliminary analysis to identify the root cause of reported issues. - Utilize debugging tools and techniques to gather relevant information. - Implement quick fixes or workarounds to resolve issues when possible. Make and update Jira tickets regarding customer issues with detail: - Create detailed Jira tickets for unresolved customer issues. - Include comprehensive information such as steps to reproduce, logs, screenshots, and any other relevant data. - Regularly update Jira tickets with progress, findings, and resolution steps. Follow up with QA/Dev teams regarding customer Jira tickets: - Collaborate with QA and development teams to ensure timely resolution of customer issues. - Communicate customer feedback and issue status to relevant stakeholders. - Track the progress of Jira tickets and ensure they are addressed within SLA timelines. Job Requirements Strong troubleshooting skill set. - Ability to diagnose and resolve complex technical issues efficiently. - Experience with debugging tools and techniques. - Strong analytical skills to identify root causes of problems. Has a mature attitude and is passionate towards learning and helping customers resolve their issues. - Demonstrates patience and empathy when dealing with customer concerns. - Eager to continuously learn and stay updated with the latest technologies. - Proactively seeks out solutions and improvements. Comfortable working with multiple teams in a fast-paced environment. - Excellent communication and collaboration skills. - Ability to manage time effectively and prioritize tasks. - Experience working in agile or cross-functional teams. Good knowledge in mobile-based technologies. - Understanding of how these technologies work and their applications. - Experience with configuring and troubleshooting mobile-based systems. - Familiarity with industry standards and best practices. Python scripting. - Proficient in writing and maintaining Python scripts. - Ability to automate tasks and processes using Python. - Experience with libraries and frameworks relevant to the job. Educational Background: - Bachelor s or master s degree in computer science, Information Technology, Electronics, Electrical Engineering, or related fields. Automated Testing Experience: Extensive experience with automated testing frameworks specifically for mobile, such as: - Appium for cross-platform mobile testing. - XCUITest for iOS-specific UI tests. Proficiency in writing and maintaining automated test scripts in Swift for iOS or Java/Kotlin for Android. Tools and Technologies: - Familiarity with mobile testing cloud services using Firebase Test Lab. Scripting and Programming: - Solid coding skills in Python or JavaScript for writing test scripts or custom test utilities. - Knowledge of writing maintainable, reusable, and scalable test scripts. Performance and Load Testing: - Understanding of performance metrics specific to mobile devices like battery usage, network usage, memory, and CPU usage. Integration and Deployment: - Experience with CI/CD pipelines for automated testing, ensuring tests run on every build. - Setting up jobs in CI tools to execute mobile tests. - Managing test results and reporting within the CI system. .