Q1 Technologies is currently hiring for below role: Job Title: Escalation Manager Location: Noida Shift: US Job Summary: As an Escalation Manager, you will be responsible for ensuring that any customer issues or concerns are addressed promptly and effectively, with the aim of maintaining a high level of customer satisfaction. You will play a critical role in managing and resolving escalated customer situations related to our professional services, maintaining a proactive approach to prevent escalations when possible, and driving continuous improvement in our customer service processes. Key Responsibilities: Customer Issue Resolution: Act as the point of contact for customers experiencing issues or escalations related to services provided by the company. Assess and analyze customer concerns to understand the root causes and work towards resolution. Escalation Management: Develop a clear escalation process and workflow for handling customer issues, ensuring timely and effective resolution. Collaborate with cross-functional teams to investigate, resolve, and communicate solutions to customers in a clear and timely manner. Proactive Escalation Prevention: Identify potential escalation triggers and take proactive measures to prevent escalations by addressing issues before they reach a critical point. Provide guidance and training to teams involved in professional services to reduce the likelihood of escalations. Customer Advocacy: Advocate on behalf of the customer to ensure their concerns are heard and addressed appropriately within the organization. Develop and maintain relationships with key customers to foster trust and open communication. Reporting and Analysis: Create and maintain detailed records of escalations, including their causes, resolutions, and associated metrics. Provide regular reports and analysis to management to help identify trends and areas for improvement. Process Improvement: Collaborate with relevant departments to continuously improve customer service processes and procedures. Implement best practices to enhance the overall customer experience and reduce future escalations. Communication and Documentation: Document all interactions, resolutions, and key information related to customer escalations. Keep customers informed of the progress and status of their escalations. Qualifications: MBA with 7+ years experience or Bachelors with 9+ years experience Proven experience in a customer-facing role or in customer service, with a strong track record of issue resolution. Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers. Strong problem-solving and analytical skills to effectively identify and address customer concerns. Project management and process improvement skills are desirable. Knowledge of staffing/recruitment services is a plus. Please share resume at chetna.thuwal@q1tech.com
Q1 Technologies is currently hiring for the below role: Recruiter/Sr Recruiter – UK Staffing Experience: 2–5+ Years Location: Sector 4, Noida – 201301 Shift Timing: 1 PM – 10 PM IST Key Responsibilities: · Work on UK-based job openings and close positions within given timelines. · Perform proactive sourcing, screening, and candidate follow-up. · Submit quality profiles to clients and manage interview scheduling. · Update and maintain ATS regularly with accurate candidate data. Requirements: · 2–5+ years of recruitment experience, preferably in UK staffing. · Proficient in job boards, Boolean search, and LinkedIn sourcing. · Strong communication and interpersonal skills. · Knowledge of UK work rights, visa categories, and compliance preferred. · Excellent Communication Skills. Please share resume at chetna.thuwal@q1tech.com 📢 If you’re ready to take your Recruitment career forward, walk in directly and meet us! Walkin Timings-3rd December2025 to 5th December 2025-3pm to 6 pm IST Contact Person-Chetna (chetna.thuwal@q1tech.com)
Job Description – Internal Audit & Compliance Manager Position: Internal Audit & Compliance Manager Location and Shifts: Noida Sector 4 (Work from Office)/7 PM IST to 4 AM IST Experience: 5+ Years in Internal Audit & Audit Compliance Role Summary The incumbent will be responsible for ensuring that client compliance requirements are complied with, by carrying our periodic internal audits. The person will also interface with customers for Client Audits and request for information related to compliances. The role requires a person with excellent communication skills, eye for detail, ability to identify gaps & proactive problem resolution. Key Responsibilities Conduct periodic Internal Audits to ensure client required documentation and compliances are in place. Interface with client personnel to facilitate compliance related information requests and client audits Skills Required Experience in internal audit Excellent communication skills, both oral and written Strong attention to detail and process-driven mindset Education Bachelor’s degree in Accounting/Finance Please share profiles at chetna.thuwal@q1tech.com
Designation : IT Recruiter-Canada Staffing Shift : US (7pm to 4am) Location: Noida, Sector 4 Skills And Qualifications The hiring process involves extensive research, so that the Canada IT recruiter must be knowledgeable in methodological approaches to find the best candidates. Preferred candidate profile A Canada IT recruiter should have the following skills: At least 2 years experience post qualification. Independent thinking and time management skills. An ability to quickly assess a candidates suitability for the job based on their personality and skills An ability to manage multiple clients at once and work within strict deadlines. Ability to communicate well with both clients and candidates. Be motivated, self-driven, and self-directed. Have technical skills as well as a thorough understanding of IT hardware and applications. Possess a thorough awareness of all aspects of the Canadian market, such as legal entitlements, salaries, visa categories, procedures and relevant labor regulations. Experience in Contractual Hiring is must. Experience working with Implementation Partners is must. Education: Must be Graduate/Post Graduate from a recognized University. Please share your resume at chetna.thuwal@q1tech.com or directly walkin at our office located in Noida between 7 pm IST to 9 pm IST (A57, Noida Sector 4,UP,201301)
🚨 Walk-in Interviews – Technical Recruiters (Domestic Staffing) 🚨 🗓️ Dates: December 3rd 2025 to December 5th 2025 (1:30 pm to 4:30 pm) Location- A57,Sector 4,Noida,UP,201301 ⏰ Shift: Day (9 am to 6 pm) Salary Budget - 21K - 40K CTC ( Depends on Experience and Interview) ✅ Must Have: 1- 6 years Experience in Domestic Staffing domain as Technical Recruiter. Strong communication & interpersonal skills. Experience in Contractual Hiring ✨ What We Offer: Competitive salary Growth-oriented work environment 📢 If you’re ready to take your Recruitment career forward, walk in directly and meet us! Contact Person-Chetna (chetna.thuwal@q1tech.com)
🚨 Walk-in Interviews – Technical Recruiters/Sr Technical Recruiter (US Staffing) 🚨 🗓️ Dates: December 3rd 2025 to December 5th 2025 (7 pm to 9 pm) Location- A57,Sector 4,Noida,UP,201301 ⏰ Shift: Night (7 PM to 4 AM) Salary Budget - 21K - 60K CTC ( Depends on Experience and Interview) ✅ Must Have: 1- 8 years Experience in US Staffing domain as Technical Recruiter. Strong communication & interpersonal skills. Experience in Contractual Hiring ✨ What We Offer: Competitive salary Growth-oriented work environment 📢 If you’re ready to take your Recruitment career forward, walk in directly and meet us! Contact Person-Chetna (chetna.thuwal@q1tech.com)
Job Description Internal Audit & Compliance Manager Position: Internal Audit & Compliance Manager Location and Shifts: Noida Sector 4 (Work from Office)/7 PM IST to 4 AM IST Experience: 5+ Years in Internal Audit & Audit Compliance Role Summary The incumbent will be responsible for ensuring that client compliance requirements are complied with, by carrying our periodic internal audits. The person will also interface with customers for Client Audits and request for information related to compliances. The role requires a person with excellent communication skills, eye for detail, ability to identify gaps & proactive problem resolution. Key Responsibilities Conduct periodic Internal Audits to ensure client required documentation and compliances are in place. Interface with client personnel to facilitate compliance related information requests and client audits Skills Required Experience in internal audit Excellent communication skills, both oral and written Strong attention to detail and process-driven mindset Education Bachelor's degree in Accounting/Finance Please share profiles at [HIDDEN TEXT]
As an Internal Audit & Compliance Manager at Noida Sector 4, your role will involve conducting periodic internal audits to ensure that client compliance requirements are met. You will be responsible for verifying the presence of client-required documentation and ensuring that all necessary compliances are in place. Additionally, you will interact with client personnel to facilitate compliance-related information requests and client audits. Your communication skills will play a crucial role in effectively managing these interactions and requests. Key Responsibilities: - Conduct periodic Internal Audits to verify client required documentation and compliances - Interface with client personnel to facilitate compliance-related information requests and client audits Qualifications Required: - 5+ years of experience in internal audit and audit compliance - Bachelor's degree in Accounting/Finance - Excellent communication skills, both oral and written - Strong attention to detail and a process-driven mindset If you possess the required experience and skills for this role, please share your profiles at chetna.thuwal@q1tech.com.,
We are seeking a seasoned leaders with 12 years plus experience in the staffing industry across geographies (US, Canada, India, UAE) to spearhead, scale, and manage one of our largest business verticals in India. The ideal candidate brings a strong business mindset, a deep understanding of the staffing ecosystem, a proven track record in revenue acceleration, and the ability to build and inspire high-performing teams. We are looking for someone who thrives in fast-growing environments and can push boundaries to unlock new opportunities. Work Location would be Noida (WFO) Job Responsibilities: Building and growing our enterprise customer base in India Driving the full sales cycle, from opening new doors to closing long-term business Creating and executing growth strategies for the enterprise segment Developing strong relationships with leadership-level stakeholders Leading and coaching a team to deliver predictable results Ensuring consistent revenue growth and market expansion Expectations: 12 years of leadership experience in staffing A solid track record of building enterprise business from scratch Good understanding of the India staffing landscape and enterprise buying behavior Ability to consistently meet and exceed revenue targets Strong communication, negotiation, and team leadership skills If this sounds like the right fit, we’d love to hear from you. Please share your resume at chetna.thuwal@q1tech.com
Q1 Technologies is currently hiring for below role: Job Title: Escalation Manager Location: Noida Shift: US Job Summary: As an Escalation Manager, you will be responsible for ensuring that any customer issues or concerns are addressed promptly and effectively, with the aim of maintaining a high level of customer satisfaction. You will play a critical role in managing and resolving escalated customer situations related to our professional services, maintaining a proactive approach to prevent escalations when possible, and driving continuous improvement in our customer service processes. Key Responsibilities: Customer Issue Resolution: Act as the point of contact for customers experiencing issues or escalations related to services provided by the company. Assess and analyze customer concerns to understand the root causes and work towards resolution. Escalation Management: Develop a clear escalation process and workflow for handling customer issues, ensuring timely and effective resolution. Collaborate with cross-functional teams to investigate, resolve, and communicate solutions to customers in a clear and timely manner. Proactive Escalation Prevention: Identify potential escalation triggers and take proactive measures to prevent escalations by addressing issues before they reach a critical point. Provide guidance and training to teams involved in professional services to reduce the likelihood of escalations. Customer Advocacy: Advocate on behalf of the customer to ensure their concerns are heard and addressed appropriately within the organization. Develop and maintain relationships with key customers to foster trust and open communication. Reporting and Analysis: Create and maintain detailed records of escalations, including their causes, resolutions, and associated metrics. Provide regular reports and analysis to management to help identify trends and areas for improvement. Process Improvement: Collaborate with relevant departments to continuously improve customer service processes and procedures. Implement best practices to enhance the overall customer experience and reduce future escalations. Communication and Documentation: Document all interactions, resolutions, and key information related to customer escalations. Keep customers informed of the progress and status of their escalations. Qualifications: MBA with 7+ years experience or Bachelors with 9+ years experience Proven experience in a customer-facing role or in customer service, with a strong track record of issue resolution. Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers. Strong problem-solving and analytical skills to effectively identify and address customer concerns. Project management and process improvement skills are desirable. Knowledge of staffing/recruitment services is a plus. Please share resume at [HIDDEN TEXT]
Role Overview: As an Escalation Manager at Q1 Technologies, you will play a crucial role in ensuring that customer issues are addressed promptly and effectively to maintain a high level of customer satisfaction. You will be responsible for managing and resolving escalated customer situations related to professional services, while also focusing on preventing escalations and driving continuous improvement in customer service processes. Key Responsibilities: - Act as the primary point of contact for customers experiencing issues or escalations related to services provided by the company. - Analyze customer concerns to identify root causes and work towards effective resolutions. - Develop a clear escalation process and workflow for handling customer issues, ensuring timely and effective resolution. - Collaborate with cross-functional teams to investigate, resolve, and communicate solutions to customers in a clear and timely manner. - Identify potential escalation triggers and take proactive measures to prevent escalations by addressing issues before they become critical. - Advocate on behalf of the customer within the organization to ensure their concerns are heard and addressed appropriately. - Create and maintain detailed records of escalations, including causes, resolutions, and associated metrics. - Provide regular reports and analysis to management to identify trends and areas for improvement. - Collaborate with relevant departments to continuously improve customer service processes and procedures. - Document all interactions, resolutions, and key information related to customer escalations. - Keep customers informed of the progress and status of their escalations. Qualifications: - MBA with 7+ years of experience or Bachelors with 9+ years of experience. - Proven experience in a customer-facing role or customer service with a strong track record of issue resolution. - Excellent communication and interpersonal skills with the ability to empathize and build rapport with customers. - Strong problem-solving and analytical skills to effectively identify and address customer concerns. - Desirable skills include project management, process improvement, and knowledge of staffing/recruitment services. Additional Company Details: The company is Q1 Technologies. If interested, please share your resume at chetna.thuwal@q1tech.com.,