Responsibilities
- Manage day-to-day operational aspects and scope of assigned projects.
- Review deliverables prepared by team before sharing with client.
- Facilitate team and client meetings.
- Resolve and/or escalate issues in a timely fashion with guidance from the Senior Implementation Consultant.
- Ensure project documents follow standards and are complete, current and stored appropriately.
- Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
- Perform requirements gathering, Design Specification creation and configuration as needed as part of all services projects.
- Specifically, cover application configuration, usage and model fit for existing business processes
- Propose and configure application solutions to meet defined processes.
- Train on Administration/Configuration enabling customers to maintain and deploy future EtQ applications.
- Complete Project Retrospectives, Help Desk calls and expense reports upon completing customer’s training.
- Manage client expectations for projects and provide updates for project plans that meet or exceed those expectations.
- Facilitate meetings to communicate Project Status Summary to project team and stakeholders.
- Keep project team informed of changes within the organization as well as general corporate news.
- Effectively communicate relevant project information to superiors and executives.
- Update and maintain a Project Issue Log for all assigned projects.
- Provide customer with Timeline and Issue Log updates, minimum once per week.
- Enter daily timesheets to account for all billable work on projects.
- Respond to customer and internal questions regarding ETQ product features and implementation.
- Perform regular customer follow-ups until the customer has implemented their application.
- Collaborate with Customer Service as needed on long term follow-ups.
- Review the release notes and manuals for new releases and get self trained.
- Train Tech ICs, other ICs and other ETQ employees such as Sales and Tech Support personnel as needed.
- Perform presentations/projects as defined by Professional Services Leadership.
- Maintain the security and privacy of ETQ’s information assets.
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or related field.
- 3 years of related experience.
- Candidate MUST be a United States citizen
Education / Qualifications
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or related field.
- 3 years of related experience.
About Hexagon
Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com.
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
- In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.