Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Company Secretary Your typical week will include the following: Corporate Governance and Compliance Ensure the organization complies statutory licenses and maintain Statutory Registers as required under Companies Act. Provide expert advice on corporate governance and compliance matters to the board and senior management. Establish and promote a culture of ethical behavior and compliance with legal and regulatory requirements throughout the organization. Reporting to the Securities and Exchange Board of India, Ministry of Corporate Affairs, etc., and investors on the implementation of various clauses, rules, regulations and other directives of these authorities. Be the first contact point and work with regional and group company secretaries in relation to corporate information update or internal reporting. Legal Documentation and Board Management Arrange timely filing of various forms, documents and returns as required under the provisions of the Companies Act with Ministry of Corporate Affairs and other regulatory bodies Coordinate with cross functional teams (within and outside the India) to provide corporate documents, authorities and other necessary reports as may be required by various regulatory applications. Draft and review legal documents necessary for business operations, including agreements, policies, and internal procedures. Arrange and coordinate for the Board meetings, committees meetings, AGM and EGM. Draft and prepare all company secretarial documentations including meeting agenda, minutes, board resolutions, etc. Maintain statutory books, including registers of members, directors, and secretaries. Ensure compliances under listing agreement like shareholding pattern, corporate governance, various certification, public notice for Board meeting, AGM, etc. Training and External Relations Manage relationships with external legal counsel and advisors as needed for specialized legal expertise or litigation support. Conduct training programs to educate employees on legal issues relevant to their roles and responsibilities. Ensure Prudential group governance model requirements are fulfilled including but not limited to COI trainings, You could be the right candidate if you: A member of the Institute of Company Secretaries of India. Extensive experience and in-depth knowledge in Companies Act, securities law, corporate governance regulations and other statutory requirements. Uphold high ethical standards to make informed ethical decisions. Excellent verbal and written communication skills and negotiation skills. Work independently and collaboratively as a team player. Demonstrate resilience and leadership skills to support the team through uncertainty and ambiguity. Location: Bangalore Title: Company Secretary Reporting to: CEO - Prudential India Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Assistant Manager - Retail Product Management to join our Product Propositions team in Mumbai. We are looking for exceptional talent with a passion for transforming the health insurance experience in India . If you have a deep and thorough understanding of the current state of the industry and a clear vision of what a transformed future could be like, for the scope detailed in this job description, we are eager to speak with you ! As a Product Manager , your typical week will include the following... Create , launch, and refine health insurance propositions that serve customer needs, improve saleability, and manage risk for the organisation . Own the full product lifecycle of Health Insurance products including Retail Indemnity , F ixed benefit (Retail under Group and Standalone Retail) and Group (Employer-Employee) products . Conduct detailed distributor , customer and market research and competitive analysis to identify new product opportunities and refine existing offerings. Develop compelling , differentiated product propositions for target customer / seller segments that deliver revenue and loss-ratio goals . Define and document detailed product requirements (constructs) , including features, functionalities, pricing, and distribution channels. Develop policy wordings and product filing document s , customer sales collaterals that address all regulatory requirements while communicating the proposition with impact. Manage timely resolution of all regulatory queries in collaboration with relevant functions, as required . Lead development and execution of go-to-market plans , including marketing campaigns, sales training, and channel partner enablement. Collaborate with cross-functional teams spanning actuarial , distribution, health management , marketing, underwriting, claims, customer servicing, and technology to implement and launch products . Define and document system requirements for products , ensuring seamless integration with internal and external systems and user journeys . Ensure compliance with all relevant regulations and company policies . A nalyse product performance data to generate data-led insights and identify areas for improvement. Identify and implement product enhancements and innovations to maintain a competitive advantage ; Conduct regular product reviews and manage necessary adjustments to feature basket, pricing, and distribution strategy . Conduct internal and external product validations, including feasibility studies, cost-benefit analyses, and customer feedback sessions. Develop and implement effective channel and segment strategies to maximize product reach and penetration within the bank channel. You could be the right candidate if you have D egree in B usiness, Finance, Insurance, Statistics or Cleared Actuarial Papers or related field or a related field. A Master of Business Administration from a reputed institute is desirable. 7 + years of experience in product management, preferably in the health insurance industry with at least 3 years of experience in a stand-alone health insurer Minimum of 5 years of experience in handling Retail and Retail Under Group products within the General /Health insurance industry with hands - on experience in Quotation Management Excellent knowledge of Product configuration in core systems and front-end sales platforms Strong understanding of the health insurance market, including industry trends, regulations, and competitive landscape. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Lead Condition Management to join our Health Management team in Mumbai. We are looking for exceptional talent with a passion for transforming the health insurance experience in India . If you have a deep and thorough understanding of the current state of the industry and a clear vision of what a transformed future could be like , for the scope detailed in this job description, we are eager to speak with you ! As Lead - Condition Management, your typical week will include the following... Program Design and Implementation Design end-to-end clinical protocols workflows to support customers with chronic health conditions in manag ing / improving their health conditions . Implement chronic care management and other health management initiatives embedded seamlessly across Sales, Onboarding, Underwriting, Claims, Servicing , Renewal, and other functions to deliver integrated, seamless user journeys. Manage comprehensive implementation of health management protocols and processes across PHI and vendor/partner systems . Enhance p rocess es leveraging technology to enhance patient outcomes and experience while driv ing operating efficiency . Design and implement s egmented clinical interventions and processes based on the health risk profile of customer cohorts. Design and enhance comprehensive health risk profile of customers based on Clinical, Fitness, Nutrition, Mental and population health data. Implement health outcomes through condition management protocols tailored to physical and digital interventions. Lead continuous improvement in clinical protocols, methodologies, and performance metrics to evaluate the effectiveness of healthcare programs and digital health interventions. Drive industry-leading customer engagement , retention, and loyalty by leveraging health management interventions and conversations. Demonstrate value and outcomes of care programs to customer s and business stakeholders. Design and implement customer programs/ campaigns with marketing and other team s. Deliver industry-best NPS for PHI customers. A nalyse Healthcare Trends , Digital Health Technologies, and Health Ecosystem partnerships Design mechanisms for customer health data enrichment throughout the customer life cycle ; Develop and enhance health data analytics across customer lifecycle management using data from HRA, AHC, OPD, IPD , health trackers and other sources . Monitor and analyse current healthcare trends, regulatory changes, and industry developments. Identify opportunities to leverage digital health solutions to improve patient outcomes, streamline workflows, and enhance healthcare delivery ; Establish preferred partnerships with relevant partners . Performance Team Management Manage a team of h ealth management experts that can include doctors, nutritionist s, and lifestyle coaches to deliver condition management operation s . Establish clear responsibilities for all team members , build a strong culture of accountability and performance on business goals. Lead teams to i nnovate designing journeys and solutions to address user pain points and achieve business goals. Ensure attraction, continu ous training development, and retention of team members. E nable teams with coaching structured skills to scale with business perform effectively. Build technical behavioural skills in the team ; engage customers with empathy and impact . You could be the right candidate if you have A d egree in m edicine (MBBS/MD) Proven experience in delivering health outcomes for consumers at scale. 8-10 years of experience in health wellness, digital healthcare or health insurance Minimum 3 years of clinical experience and 3-5 years of corporate experience in the healthcare or insurance sector Managed teams with people from Medical and Non-Medical background s S trong clinical knowledge and clinical decision-making skills. Expert in clinical diagnosis, preventive care, condition management and patient education. Prove n track record and hands-on experience in developing or managing healthcare systems (EHR, CRM, Health app etc.) Proven track record of managing health insurance data models while managing or integrating with data lakes . A passion for driving preventive curative health care driven by innovative technology solutions. This could be the gig for you if you Have built best-in-class processes from scratch. Are passionate about leveraging digital tools to transform customer experience . Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they really need . Have an attentive ear to listen to new ideas . Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization. Location: Mumbai Position: Senior Manager/ Lead - Condition Management Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This position is responsible for the delivery and execution of projects and initiatives within GTP Finance FFP. GTP (Global Technology Product) setup enables Prudential to delivery technology as a Product to both internal external customers. The Future Finance Program (FFP) is a Group driven program and aims to modernize Prudential s Finance function by strengthening Finance Actuarial capabilities through enhanced data and improved systems. The FFP will be the mechanism to transform the role of Finance within the organization. The role will work closely with UX Workflow Product Owner and to lead the development of workflow applications, driving efficiency and streamlining processes across products within GTP Finance. The role will require experience expertise in ServiceNow Workflow platform for implementing automated solutions within Finance Accounting domains. The ability to design scalable, user-friendly, and secure automated workflows will play a critical role in enabling Prudential in future Finance transformation. Role and Responsibilities Architect, design, and develop workflow solutions using the ServiceNow platform. Analyze business processes and translate requirements into scalable automated workflows. Build and configure workflows, business rules, and UI policies within ServiceNow. Leverage ServiceNow features such as Flow Designer, IntegrationHub, and Orchestration to automate complex processes. Integrate ServiceNow workflows with third-party systems using APIs, web services, and other tools. Design workflows that optimize data collection, validation, and reporting. Maintain data integrity and security in all automated solutions Monitor workflow performance and implement enhancements based on analytics and user feedback Collaborate with business stakeholders, IT leadership, and technical teams to understand business requirements, assess technology needs, and translate them into architectural designs and solutions. Define and enforce Prudential architecture principles, standards, and best practices to ensure consistency, interoperability, and compliance across the IT landscape. Ensure good level of both technical functional documentation for knowledge management communications for within Engineering Finance GTP Stay updated on the latest ServiceNow features and industry trends to recommend new automation opportunities. Consult and coach project teams. Create actionable deliverables in preparation for service transition from project to operations Qualifications Total experience of 10 to 15 years out of which 5-10 years required in IT infrastructure, systems architecture, ServiceNow development and architecture with a focus on workflow automation. Education Level: Bachelors degree in Computer Science, or related field (Masters degree preferred). Personal Attributes: Strong analytical skills, leadership capabilities, effective communication, and problem-solving ability Specific Skills: Proficient in ServiceNow platform capabilities, including Flow Designer, IntegrationHub, Orchestration, and Custom Applications. Strong understanding of ServiceNow scripting (JavaScript, Glide APIs). ServiceNow Certified System Administrator (CSA) - required. ServiceNow Certified Application Developer or Certified Implementation Specialist - preferred Mandatory skills Understanding of DevOps practices and CI/CD pipelines within ServiceNow Expertise in integrating ServiceNow with third-party applications using REST/SOAP APIs. Hands-on experience with ServiceNow ITSM, ITOM, HRSD, or similar modules. Knowledge of database management, reporting, and ServiceNow security features. Preferred skills Experience with IT service management frameworks (e.g., ITIL) and enterprise IT governance processes. Excellent communication and stakeholder management skills. Strong problem-solving and decision-making abilities. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Description Job Title: Executive Assistant Location : Mumbai Overall, Role Purpose An Executive Assistant is to provide high-level administrative support to senior executives, enabling them to focus on strategic initiatives and key business priorities. By efficiently managing schedules, communications, and administrative tasks, the Executive Assistant ensures that executives can maximize their productivity and effectiveness. Additionally, they serve as a trusted liaison between executives and internal/external stakeholders, maintaining confidentiality, and handling sensitive information with discretion. Overall, the Executive Assistant plays a crucial role in facilitating the smooth operation of the executive office and contributing to the overall success of the organization. Key Responsibilities Coordinate daily calendars of senior managers. Plan appointments and events Act as the point of contact between executives and employees/clients Create regular reports and update internal databases. Make travel arrangements. Respond promptly to managers queries. Facilitate internal communication (e.g. distribute information and schedule presentations) Develop and maintain a filing system. Suggest more efficient ways to run the office and troubleshoot malfunctions. Communicate effectively with global teams, providing updates, insights, and support as needed. Job Requirements - Knowledge and Skills Proven work experience as a Executive Assistant, Executive Administrative Assistant or similar role Excellent organizational skills with an ability to think proactively and prioritize work. Experience exercising discretion and confidentiality with sensitive company information. Knowledge of office procedures Solid experience with office management systems, ERPs, and MS Office Familiarity with online calendars and cloud systems Experience using office equipment, including printers and fax machines. Strong communication skills (via phone, email and in-person) Strong organizational and time-management skills Minimum graduation and additional qualifications as Personal Assistant or Secretary are a plus Job Requirements - Attributes Efficiently handle calendars, schedules, and travel arrangements while prioritizing tasks and meeting deadlines. Communicate effectively with stakeholders, maintaining confidentiality with sensitive information. Proactively solve issues, pay close attention to detail in tasks like report preparation, and adapt to changing priorities. Utilize office software, be adaptable to new technology, and foster positive relationships with colleagues and clients. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Procurement Analyst at Prudential Health India (PHI) At Prudential Health India (PHI), we are on a mission to make Indians healthier while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India, committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. Position: Procurement Analyst Responsibilities: Work with Functional Users: Understand the capabilities/products/services required to deliver their plans. Identify important product or service attributes for vendor selection. Determine expected timelines and costs. Advise on the procurement approach for each sourcing activity under applicable policies and procedures. Guide on issuance of Purchase Orders and coordinate with approvers for PO approval. Coordinate and guide on due diligence processes. Vendor Engagement: Approach and engage vendors to share RFP/RFQ/RFI. Coordinate to answer queries and provide clarifications as needed. Complete vendor onboarding and due diligence processes on the P2P tool. Ensure Procurement Governance: Arrange training sessions for team members as needed. Ensure compliance with Group procurement policies for each vendor procurement, including process, documentation, vendor due diligence, commercial and contractual protections, and purchase order issuance with appropriate approvals and reviews. Work with Functional Users: Coordinate with global colleagues to progress on procurement. Resolve technical issues with the support team. Maintain weekly cadence with global colleagues, track progress, and inform functional users of any delays. Project Management and Team Oversight: Ensure the business s procurement requirements are met in a timely and orderly manner. Publish procurement status dashboards for the wider team. You could be the right candidate if you: Collaborate and communicate effectively across disciplines such as Technology, Product, Operations, Marketing, and Analytics teams to coordinate and execute the procurement program. Act as an indispensable member of the delivery team throughout all phases of the procurement process. Are passionate about interactive operations. Can present your strategy and persuade stakeholders while solving user problems creatively and effectively. Identify metrics and analytics to track turnaround times across each process step and continuously seek to improve speed and quality of outcomes. Have a curious mind; measure what really matters, and design subsequent iterations based on insights. This could be the gig for you if you: Are passionate about consumer behavior and culture; enjoy spending time with customers to understand their needs. Are comfortable working iteratively while balancing the need for a minimal level of service a digital asset should provide when a customer engages with it. Can identify raw stones and iteratively polish them into shining diamonds. Like to work in a transparent environment where everyone can see what others are doing. Seek help when stuck and encourage others during setbacks. Take full responsibility for your output while thinking across the organization to solve for the customer. Have 2-3 years of experience in procurement, preferably in the health insurance or general insurance sectors in India. What can make you extra special: Experience with procure-to-pay tools and a passion for continuous improvement. Meaningful certifications in procurement. Real stories of how you helped your team and contributed to your companys success. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Business Analyst As a Business Analyst, your typical week might include the following Manage health wellness business requirements and implementation in active collaboration with functional representatives. Solicit, develop, and validate business requirement documentation through a clear understanding of asis vs to-be process, and document clear acceptance criteria for user stories. Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are accounted for comprehensively while creating delightful experiences. Develop in-depth understanding of business processes, articulate use-cases, user-stories requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects. Perform process impact analysis across various platforms, holding an end-to-end view of user journeys. Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff. Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives. Partner functional process owners to support capability vision, strategy roadmap. Understand business objectives, processes, and products to make educated recommendations. Document business process flow diagrams and review with functional stakeholders.Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy. Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version. Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap driving day-to-day prioritization of work on capabilities, while collaborating closely with functional users Ensure that acceptance criteria are defined met; lead testing in collaboration with functional users including jointly preparation review of test plan, test cases, user acceptance testing. You could be the right candidate if you Have 10-15 years of total experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales customer servicing. At least 3 years experience in health insurance is required. Have end-to-end knowledge of health insurance products, operations processes, and technology systems. Can understand high-level processes and can convert them into detailed business requirement documents. Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems. You are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations. Are a true team player. Have the interpersonal skills and proven ability to collaborate communicate effectively across disciplines such as Technology, Product, Operations, Marketing Analytics teams to deliver high-impact solutions. Can function as an indispensable member of the team o Are passionate about operating iteratively. Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively. Able to identify and track the appropriate metrics to assess key processes/ capabilities in pursuit of continuous improvement. Have hands-on knowledge of Confluence JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools. This could be the gig for you if you Have built best-in-class processes from scratch Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your and your team s output while thinking wing-to-wing across the organization. Are passionate about leveraging digital tools to transform customer experience. Location: Mumbai Title: Business Analyst, Senior Manager Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented candidate for the role of Technology Solution Designing Note: The title will depend on (1) Experience (2) Expertise and (3) Performance. So the title could be: Solution Designer Senior Solution Designer (Asst. Director) Solution Designer Individual contributor role Experience: 7 - 12 years. Location: Mumbai only Job Profile Summary: PHI intends to build a cloud-native, microservices-oriented, loosely coupled open technology platform, which is tightly aligned to health-insurance domain, and built expecting to be reused while anticipating change. The PHI platform will be made up of multiple applications supporting different business functions, which are well-integrated and well-orchestrated. The applications could be COTS (Common-Off-The-Shelf) vendor software, or Prudential Group software capabilities, or software built by in-house PHI engineering team. All applications need to adopt common services, platforms, architectural principles, and design patterns. The right candidate will be accountable to convert business requirements into detailed and low-level technology requirements, in the fastest time possible, with least gaps, and clarity on how the technology and business requirements can be tested at pace, with minimal gaps, and best quality. Requirement gaps, change requests, non-integrated journeys - all these would signal poor quality deliverables by this candidate. Job Description: Deeply understand the long-term architectural direction, with emphasis on reusable components, and the interactions between the various applications. Evaluate business requirements and convert them into solution designs considering Functionality, Interoperability, Performance, Scalability, Reliability Availability other applicable criteria Identify and evaluate alternative design options and trade-offs to handle both functional and non-functional requirements; Prepare designs that consider current applications architecture, operating models as well as end target state architecture Responsible for high- low-level designs of various systems and applications in line with PHI Tech Vision Own the preparation of detailed design specifications to form the basis for development modification of applications Ensure adoption and implementation of defined solutions; Provide technical expertise to enable the application design iteration; Collaborate with technical teams to develop and agree system integration plans and review progress Support change programs/ project through technical plans application of design principles that comply with enterprise and solution architecture standards Lead governance forums required to create harmony in application designs Identify document application/ integration components for recording in a suitable EA tool; Recommend and implement improvements to this processes/ tool(s) Ensure that Extensions and additions to the defined designs are undertaken frequently in line with ever evolving business and technology landscape but go through rigorous vetting processes. Ensure that the collaborative nature of capabilities such as design and engineering is coupled with tight governance around non-negotiables like security, availability and performance. Who we are looking for:Technical Skills work experience: MH: Health Insurance product company/GCC/HealthTech experience ( ), or IT services company with Health Insurance (TCS, HCL, Infosys, etc.) vertical, or Health Insurance company (e.g. ABHI, Star, Icici Lombard, Care, etc), or Health Insurance Ecosystem vendors (Medi Assist, Doc Online, etc). MH: Proven experience as a Technology solution leader with overall experience between 8 - 18 years MH: Proven ability with UML (Unified Modelling Language) - should be able to come up with sequence diagrams, activity diagrams, state diagrams, etc. MH: Demonstrated ability to understand business strategy processes its successful translation into technology low level design MH: Excellent knowledge of modern design patterns like CQRS, SAGA, etc., including micro-services, etc. Keywords 1st level: solution architect, domain architect, solution designer, cloud designer, digital designer. Keywords 2nd level: Good to Have: SH: Deep End-to-End Architecture understanding, including Enterprise Java Stack, Front-End technologies, mobile applications (Android and iOS), Middleware, Databases (SQL No SQL), Data Warehouses, RESTful APIs, Pub-Sub. SH: Experienced in streaming technology or frameworks such as Kafka SH: Deep understanding of Enterprise Integration and Messaging Patterns, SOA Governance practices. CH: Familiar with one or more Architecture Frameworks (e.g. TOGAF etc.) WH: Good understanding of DevOps Personal Traits: First and foremost, be an exceptional builder of great people Highest standards of Collaboration Teamwork are critical to this role Strong communication skills ability to engagement senior management on strategic plans, leading project steering committees and status updates etc. Excellent problem analysis skills. Innovative and creative in developing solutions Ability and willingness to be hands-on; Strong attention to detail Ability to work independently and handle multiple concurrent initiatives Excellent organizational, vendor management, negotiation, and prioritization skills Education Bachelor s in computer science, Computer Engineering or equivalent; Suitable certifications for key skills LanguageFluent written and spoken English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Assistant Manager - Product Management to join our Product Propositions team in Mumbai. We are looking for exceptional talent with a passion for transforming the health insurance experience in India . If you have a deep and thorough understanding of the current state of the industry and a clear vision of what a transformed future could be like, for the scope detailed in this job description, we are eager to speak with you ! As a Product Manager , your typical week will include the following... Create , launch, and refine health insurance propositions that serve customer needs, improve saleability, and manage risk for the organisation . Own the full product lifecycle of Health Insurance products including Retail Indemnity , F ixed benefit (Retail under Group and Standalone Retail) and Group (Employer-Employee) products . Conduct detailed distributor , customer and market research and competitive analysis to identify new product opportunities and refine existing offerings. Develop compelling , differentiated product propositions for target customer / seller segments that deliver revenue and loss-ratio goals . Define and document detailed product requirements (constructs) , including features, functionalities, pricing, and distribution channels. Develop policy wordings and product filing document s , customer sales collaterals that address all regulatory requirements while communicating the proposition with impact. Manage timely resolution of all regulatory queries in collaboration with relevant functions, as required . Lead development and execution of go-to-market plans , including marketing campaigns, sales training, and channel partner enablement. Collaborate with cross-functional teams spanning actuarial , distribution, health management , marketing, underwriting, claims, customer servicing, and technology to implement and launch products . Define and document system requirements for products , ensuring seamless integration with internal and external systems and user journeys . Ensure compliance with all relevant regulations and company policies . A nalyse product performance data to generate data-led insights and identify areas for improvement. Identify and implement product enhancements and innovations to maintain a competitive advantage ; Conduct regular product reviews and manage necessary adjustments to feature basket, pricing, and distribution strategy . Conduct internal and external product validations, including feasibility studies, cost-benefit analyses, and customer feedback sessions. Develop and implement effective channel and segment strategies to maximize product reach and penetration within the bank channel. You could be the right candidate if you have D egree in B usiness, Finance, Insurance, Statistics or Cleared Actuarial Papers or related field or a related field. A Master of Business Administration from a reputed institute is desirable. 7 + years of experience in product management, preferably in the health insurance industry with at least 3 years of experience in a stand-alone health insurer Minimum of 5 years of experience in handling Retail and Retail Under Group products within the General /Health insurance industry with hands - on experience in Quotation Management Excellent knowledge of Product configuration in core systems and front-end sales platforms Strong understanding of the health insurance market, including industry trends, regulations, and competitive landscape. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented candidate for the role of Technology Solution Designing Note: The title will depend on (1) Experience (2) Expertise and (3) Performance. So the title could be: Solution Designer Senior Solution Designer (Asst. Director) Solution Designer Individual contributor role Experience: 7 - 12 years. Location: Mumbai only Job Profile Summary: PHI intends to build a cloud-native, microservices-oriented, loosely coupled open technology platform, which is tightly aligned to health-insurance domain, and built expecting to be reused while anticipating change. The PHI platform will be made up of multiple applications supporting different business functions, which are well-integrated and well-orchestrated. The applications could be COTS (Common-Off-The-Shelf) vendor software, or Prudential Group software capabilities, or software built by in-house PHI engineering team. All applications need to adopt common services, platforms, architectural principles, and design patterns. The right candidate will be accountable to convert business requirements into detailed and low-level technology requirements, in the fastest time possible, with least gaps, and clarity on how the technology and business requirements can be tested at pace, with minimal gaps, and best quality. Requirement gaps, change requests, non-integrated journeys - all these would signal poor quality deliverables by this candidate. Job Description: Deeply understand the long-term architectural direction, with emphasis on reusable components, and the interactions between the various applications. Evaluate business requirements and convert them into solution designs considering Functionality, Interoperability, Performance, Scalability, Reliability Availability other applicable criteria Identify and evaluate alternative design options and trade-offs to handle both functional and non-functional requirements; Prepare designs that consider current applications architecture, operating models as well as end target state architecture Responsible for high- low-level designs of various systems and applications in line with PHI Tech Vision Own the preparation of detailed design specifications to form the basis for development modification of applications Ensure adoption and implementation of defined solutions; Provide technical expertise to enable the application design iteration; Collaborate with technical teams to develop and agree system integration plans and review progress Support change programs/ project through technical plans application of design principles that comply with enterprise and solution architecture standards Lead governance forums required to create harmony in application designs Identify document application/ integration components for recording in a suitable EA tool; Recommend and implement improvements to this processes/ tool(s) Ensure that Extensions and additions to the defined designs are undertaken frequently in line with ever evolving business and technology landscape but go through rigorous vetting processes. Ensure that the collaborative nature of capabilities such as design and engineering is coupled with tight governance around non-negotiables like security, availability and performance. Who we are looking for:Technical Skills work experience: MH: Health Insurance product company/GCC/HealthTech experience ( ), or IT services company with Health Insurance (TCS, HCL, Infosys, etc.) vertical, or Health Insurance company (e.g. ABHI, Star, Icici Lombard, Care, etc), or Health Insurance Ecosystem vendors(MediAssist, DocOnline, etc). MH: Proven experience as a Technology solution leader with overall experience between 8 - 18 years MH: Proven ability with UML (Unified Modelling Language) - should be able to come up with sequence diagrams, activity diagrams, state diagrams, etc. MH: Demonstrated ability to understand business strategy processes its successful translation into technology low level design MH: Excellent knowledge of modern design patterns like CQRS, SAGA, etc., including micro-services, etc. Keywords 1st level: solution architect, domain architect, solution designer, cloud designer, digital designer. Keywords 2nd level: Good to Have: SH: Deep End-to-End Architecture understanding, including Enterprise Java Stack, Front-End technologies, mobile applications (Android and iOS), Middleware, Databases (SQL No SQL), Data Warehouses, RESTful APIs, Pub-Sub. SH: Experienced in streaming technology or frameworks such as Kafka SH: Deep understanding of Enterprise Integration and Messaging Patterns, SOA Governance practices. CH: Familiar with one or more Architecture Frameworks (e.g. TOGAF etc.) WH: Good understanding of DevOps Personal Traits: First and foremost, be an exceptional builder of great people Highest standards of Collaboration Teamwork are critical to this role Strong communication skills ability to engagement senior management on strategic plans, leading project steering committees and status updates etc. Excellent problem analysis skills. Innovative and creative in developing solutions Ability and willingness to be hands-on; Strong attention to detail Ability to work independently and handle multiple concurrent initiatives Excellent organizational, vendor management, negotiation, and prioritization skills Education Bachelor s in computer science, Computer Engineering or equivalent; Suitable certifications for key skills LanguageFluent written and spoken English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented candidate for the role of Technology Solution Designing Note: The title will depend on (1) Experience (2) Expertise and (3) Performance. So the title could be: Solution Designer Senior Solution Designer (Asst. Director) Solution Designer Individual contributor role Experience: 7 - 12 years. Location: Mumbai only Job Profile Summary: PHI intends to build a cloud-native, microservices-oriented, loosely coupled open technology platform, which is tightly aligned to health-insurance domain, and built expecting to be reused while anticipating change. The PHI platform will be made up of multiple applications supporting different business functions, which are well-integrated and well-orchestrated. The applications could be COTS (Common-Off-The-Shelf) vendor software, or Prudential Group software capabilities, or software built by in-house PHI engineering team. All applications need to adopt common services, platforms, architectural principles, and design patterns. The right candidate will be accountable to convert business requirements into detailed and low-level technology requirements, in the fastest time possible, with least gaps, and clarity on how the technology and business requirements can be tested at pace, with minimal gaps, and best quality. Requirement gaps, change requests, non-integrated journeys - all these would signal poor quality deliverables by this candidate. Job Description: Deeply understand the long-term architectural direction, with emphasis on reusable components, and the interactions between the various applications. Evaluate business requirements and convert them into solution designs considering Functionality, Interoperability, Performance, Scalability, Reliability Availability other applicable criteria Identify and evaluate alternative design options and trade-offs to handle both functional and non-functional requirements; Prepare designs that consider current applications architecture, operating models as well as end target state architecture Responsible for high- low-level designs of various systems and applications in line with PHI Tech Vision Own the preparation of detailed design specifications to form the basis for development modification of applications Ensure adoption and implementation of defined solutions; Provide technical expertise to enable the application design iteration; Collaborate with technical teams to develop and agree system integration plans and review progress Support change programs/ project through technical plans application of design principles that comply with enterprise and solution architecture standards Lead governance forums required to create harmony in application designs Identify document application/ integration components for recording in a suitable EA tool; Recommend and implement improvements to this processes/ tool(s) Ensure that Extensions and additions to the defined designs are undertaken frequently in line with ever evolving business and technology landscape but go through rigorous vetting processes. Ensure that the collaborative nature of capabilities such as design and engineering is coupled with tight governance around non-negotiables like security, availability and performance. Who we are looking for:Technical Skills work experience: MH: Health Insurance product company/GCC/HealthTech experience ( ), or IT services company with Health Insurance (TCS, HCL, Infosys, etc.) vertical, or Health Insurance company (e.g. ABHI, Star, Icici Lombard, Care, etc), or Health Insurance Ecosystem vendors (Medi Assist, Doc Online, etc). MH: Proven experience as a Technology solution leader with overall experience between 8 - 18 years MH: Proven ability with UML (Unified Modelling Language) - should be able to come up with sequence diagrams, activity diagrams, state diagrams, etc. MH: Demonstrated ability to understand business strategy processes its successful translation into technology low level design MH: Excellent knowledge of modern design patterns like CQRS, SAGA, etc., including micro-services, etc. Keywords 1st level: solution architect, domain architect, solution designer, cloud designer, digital designer. Keywords 2nd level: Good to Have: SH: Deep End-to-End Architecture understanding, including Enterprise Java Stack, Front-End technologies, mobile applications (Android and iOS), Middleware, Databases (SQL No SQL), Data Warehouses, RESTful APIs, Pub-Sub. SH: Experienced in streaming technology or frameworks such as Kafka SH: Deep understanding of Enterprise Integration and Messaging Patterns, SOA Governance practices. CH: Familiar with one or more Architecture Frameworks (e.g. TOGAF etc.) WH: Good understanding of DevOps Personal Traits: First and foremost, be an exceptional builder of great people Highest standards of Collaboration Teamwork are critical to this role Strong communication skills ability to engagement senior management on strategic plans, leading project steering committees and status updates etc. Excellent problem analysis skills. Innovative and creative in developing solutions Ability and willingness to be hands-on; Strong attention to detail Ability to work independently and handle multiple concurrent initiatives Excellent organizational, vendor management, negotiation, and prioritization skills Education Bachelor s in computer science, Computer Engineering or equivalent; Suitable certifications for key skills LanguageFluent written and spoken English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, uniquely delightful, and bespoke experience. To partner us in this mission, we are looking for a talented Manager- Contact Centre As a manager, your typical week might include the following Manage Customer Contact center for Voice and Non-Voice processes Establish robust governance framework wherever process gets outsourced to third party service providers and ensure PHI mission is well understood and adopted Use Net Promoter Survey (NPS) as lead indicator for determining Customer service levels Work closely with Distributor Service team to ensure synergies that can enable distributors to service Customers well Conceptualize pre-emptive engagement opportunities that will lead to superior experience Focus on achieving scale at efficient cost Establish policies/ procedures to receive and resolve customer grievances about product/service Work in close collaboration with functional leads in creating Customer First approach Develop motivated team that would handle customer business as their own and will go beyond capacity and capability to provide Customer delight Conceptualize and incorporate necessary controls to identify service breaches that can have negative impact on customer experience and work with functions to remediate it Hold business functions accountable for service commitment and bring gaps to management attention Work in close collaboration with technology organization in designing and delivering such tools/ solutions that would exceed customer and distributor expectations Implement process controls to avoid any kind of regulatory, reputational or financial breaches You could be the right candidate if you Have a bachelor s degree from a recognized institute Have solid foundation in Customer Service Have deep functional understanding of Insurance products and offerings Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. Have 10+ years of total experience with at least 5+ years domain experience in similar role in any of these sectors: health, life, general insurance, banking, or retail online aggregators. What can make you extra special if you Have demonstrable experience building customer service management process Have walked extra mile in solving customer problems by adopting offbeat path Have proven track record of succeeding in complex business environment and helping colleagues succeed as well We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. Location: Mumbai Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Risk Management: Analyze Product Construct from the angle of Risk, Long term sustainability and suggest Solutions to make it watertight. Collaboration: Collaboration with Underwriting, Claims, New Business, Renewal, Compliance to draft Policy Conditions during the entire phase of the Customer Journey Ownership: Take Ownership of Product Filing Documents from Drafting to Getting it approved from Compliance, Actuaries, Underwriting, Claims , New Business & Product Management Committee Collateral Approval: Ensure Marketing Collaterals for the customer are in line with the Filed Product Documents Regulatory Compliance: Ensure Policy Documents imbibe the extant IRDAI guidelines. Competition Benchmarking: Compare & Execute Best Practices of Key Competition while Drafting Customer Facing Documents Qualifications: Education: MBA in Marketing/ MBA in Insurance/Actuarial Studies (min -4 papers cleared) Skills: Strong analytical and research skills, with the ability to interpret complex data. Excellent communication and collaboration abilities. Proficient in Microsoft Office Suite, particularly Excel and PowerPoint. A keen interest in the health insurance industry and product development. Benefits: Gain hands-on experience in shaping the GTM strategy within the health insurance sector in a 0 to 1 team. Good Monthly Salary, with an Opportunity to on the rolls for a New Green Field Health Insurer Work closely with experienced product managers and industry professionals. Develop a deep understanding of product development processes and strategies. Opportunity to contribute to the launch of new health insurance products.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, uniquely delightful, and bespoke experience. To partner us in this mission, we are looking for a talented Lead of Experience - Customer/ Distributor As a Lead, your typical week might include the following Building the Customer and Distributor Experience (CX/DX) strategy and seeking leadership sponsorship Build CX and DX journey maps and ensure value chain prepositions are in place Collaborating with Technology, Ops, Claims and UW function to execute the strategy Driving initiatives across organization Align with DX strategy and seek Distribution leadership sign off Partner with technology to create digital servicing model across all sub functions of central operations team Focus on cost efficiency with scalability Use Technology as Enabler to deliver exceptional Service standards to Customer and Distributor This vertical will look after servicing across all customer journeys starting from onboarding to claims servicing via all customer facing platforms including voice, text and digital assets. Create segmented strategy and servicing methods to cater to various customer personas. Use engagement opportunity to gain insights on service experience and work closely with Customer Experience, Operations, Distribution, claims team to institutionalize best practices and learnings across the organization Customer Care: Establish voice and email processes to handle customer queries, requests and complaints. Use analytical tools to explore pre-emptive servicing options and increase self-servicing mode. Digital servicing: Work closely with Technology to enable latest tools (chatbot, mobile app etc.) to enhance customer experience. Build and encourage self-servicing journeys for seamless experience. Grievance Management: Establish Grievance cell to receive and resolve escalations. Utilize learnings to improve processes to help in enhancing customer experience. Work with industry colleagues for sharing best practices and learnings. You could be the right candidate if you Have a bachelor s degree from a recognized institute Have deep functional understanding of Customer Service or Experience Retail experience mandatory, Customer Service & Product design experience, Medium to Large Scale Operations, well versed with Product design and Service strategies, Customer Journey mapping, can use analogous experience from new age aggregators in retail space Proven track record /demonstrate through examples - design, building and maintaining customer centric culture. Have experience collaborating with cross-organizational teams and be highly adaptable to pivot and change in a complex and dynamic working environment. Be comfortable working with ambiguity. Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. Have 10-15 years of total experience with at least 5+ years of medium management experience and leading team as well What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. Location: Mumbai

Planning, executing, managing, tracking, reporting of Tech Integration testing for the integrated PHI platform system components. Reviewing e2e design and requirement to understand project s functional and non-functional requirement. Identify integration points to determine where different components or systems need to be integrated and tested. Defining integration testing objectives clearly outlining outcomes to be achieved. Developing an integration testing strategy, deciding on approach, techniques and tools. Creating integration test plans, document the scope, approach and timelines. Identify, setup and configure test environments for integration testing. Determining test data - identification and availability. Estimating integration testing effort and resourcing. Developing integration test cases ensuring adequate coverage of all integration points. Reviewing and refining the plan with stakeholders. Execution of integration tests. Monitor integration test results and log defects. Analyse errors, and debug root cause using appropriate tools. Report defects and track to closure, including retesting of fixes. Collaboration with appropriate stakeholders. Test summary and status reporting. Signing off integrated tech deliveries into UAT. Note: UAT shall be conducted by business users. Supporting UAT and pre-post deployment testing. IMP: This is primarily a hands-on role, and not just a supervisory role. You could be the right candidate if you have MUST be a hands-on expert at Postman, Blaze Meter (or similar tools) for API-based testing. MUST be a hands-on expert on Dynatrace, or similar unified end-to-end observability tools. MUST be a hands-on expert on Data Bowl, or similar data collaboration/testing tools. MUST be proficient at reading, understanding & deciphering Open standards APIs - JSON, XML, RPC. MUST be able to practically derive - from component designs and/or solution designs - the sequence of API calls, and the APIs between system-components, for functional journeys to work E2E across the PHI tech platform. MUST be able to chain APIs, in the right order and with possible loopbacks, for journeys which involve multiple system-components AND multiple steps, so as to conduct API-based integration-testing. MUST have demonstrable experience debugging APIs between system-components - at individual attribute level. MUST have experience using Jira, Confluence, etc Thrive in environments that celebrate co-creation and collaboration. High resilience - can manage yourself, your teams and your peers when faced with ambiguity or failure. Have the ability and willingness to be hands-on with strong attention to detail. Can work independently and handle multiple concurrent initiatives. Have excellent organizational, vendor management, negotiation, and prioritization skills. This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization.

Build a deep understanding of our business strategy and planned experiences. Manage health & wellness business requirements and implementation in active collaboration with functional representatives. Solicit, develop, and validate business requirement documentation through a clear understanding of Asis vs to-be process, and document clear acceptance criteria for user stories. Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are accounted for comprehensively while creating delightful experiences. o Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects. Perform process impact analysis across various platforms, holding an end-to-end view of user journeys. Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff. Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives. Collaborate with functional process owners to support capability vision, strategy & roadmap. Understand business objectives, processes, and products to make educated recommendations. Document business process flow diagrams and review with functional stakeholders. Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy. Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version. Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while working closely with functional users Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing. Manage the end-to-end project lifecycle of designated project/s or workstreams sponsored by Business team Work closely with Technology workstream and align user team deliverables and timelines Resolve showstoppers, facilitate decision making to ensure overall project timelines are met Drive and oversee the delivery of the project to ensure that the objectives are clearly defined and achieved within the agreed time, cost, and quality constraints. The Project Manager has a key role in project governance and collaborating with stakeholders to ensure the agreed project outputs are delivered to enable benefits to be realized Oversee effective deployment of resources, including but not limited to Business analysts and users, the delegation of roles and responsibilities, developing capability and reaching fast decisions Work collaboratively with the Sponsor to jointly manage senior stakeholders. Ensure stakeholder interests are identified and addressed. Manage stakeholder communications and ensure buy-in. Form collaborative relationships with key stakeholders both internally and externally. Build consensus across a large and often diverse group of stakeholders Manage risks and issues and escalate to Sponsor where appropriate. Ensure strategic and operational risks and issues are identified, prioritized, assessed and mitigation actions developed, implemented and monitored throughout the life of the project. Ensure senior stakeholders are briefed, updated and, where appropriate, enrolled in the management and control of key risks. Identify and engage specialists as appropriate Engage with assurance reviews and acts on recommendations. Organize assurance processes such as gateway reviews, as required by the Sponsor You could be the right candidate if you Have 12-15 years of business analysis experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing. At least 5 years experience in health insurance is required. Have end-to-end knowledge of health insurance business, distribution, products and operations processes and technology systems. Can understand high-level processes and can convert them into detailed business requirement documents. Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems. Are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations. Are a true team player, have the interpersonal skills and proven ability to collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to deliver high impact solutions. Can empathize well with & understand the motivations of users. o Have proven expertise in User Research, Processes for creating Personas, Customer Journey

Deeply understand the long-term architectural direction, with emphasis on reusable components, and the interactions between the various applications. Evaluate business requirements and convert them into solution designs considering Functionality, Interoperability, Performance, Scalability, Reliability & Availability & other applicable criteria Identify and evaluate alternative design options and trade-offs to handle both functional and non-functional requirements; Prepare designs that consider current applications & architecture, operating models as well as end target state architecture Responsible for high- & low-level designs of various systems and applications in line with PHI Tech Vision Own the preparation of detailed design specifications to form the basis for development & modification of applications Ensure adoption and implementation of defined solutions; Provide technical expertise to enable the application design & iteration; Collaborate with technical teams to develop and agree system integration plans and review progress Support change programs/ project through technical plans & application of design principles that comply with enterprise and solution architecture standards Lead governance forums required to create harmony in application designs Identify & document application/ integration components for recording in a suitable EA tool; Recommend and implement improvements to this processes/ tool(s) Ensure that Extensions and additions to the defined designs are undertaken frequently in line with ever evolving business and technology landscape but go through rigorous vetting processes. Ensure that the collaborative nature of capabilities such as design and engineering is coupled with tight governance around non-negotiables like security, availability and performance. Who we are looking for: Technical Skills & work experience: Proven experience as a Technology solution leader with overall experience between 8 - 18 years Proven ability with UML (Unified Modelling Language) Demonstrated ability to understand business strategy & processes & its successful translation into technology low level design Excellent knowledge of technical architecture and modern design patterns, including micro-services, serverless functions etc. Deep End-to-End Architecture understanding, including Enterprise Java Stack, Front-End technologies, mobile applications (Android and iOS), Middleware, Databases (SQL & No SQL), Data Warehouses, RESTful APIs, Pub-Sub Experienced in streaming technology or frameworks such as Kafka Deep understanding of Enterprise Integration and Messaging Patterns, SOA Governance practices. Familiar with one or more Architecture Frameworks (e.g. TOGAF etc.) Good understanding of DevOps Personal Traits: First and foremost, be an exceptional builder of great people Highest standards of Collaboration & Teamwork are critical to this role Strong communication skills & ability to engagement senior management on strategic plans, leading project steering committees and status updates etc. Excellent problem analysis skills. Innovative and creative in developing solutions Ability and willingness to be hands-on; Strong attention to detail Ability to work independently and handle multiple concurrent initiatives Excellent organizational, vendor management, negotiation, and prioritization skills

Collaborate in designing, developing and implementing end-to-end insurance customer journeys to manage a customer-centric Travel Insurance experience. Collaborate in creating robust frameworks, business processes, and systems factoring in product coverages, features, claims-related information, and fraud engines that actively share information with products, pricing underwriting and sourcing channels Collaborate to develop and evolve detailed standard operating procedures for comprehensive and seamless functioning of onboarding, issuance, servicing & claims management & adjudication Collaborate with functions including but not limited to Technology, Product & Actuarial, Marketing, Onboarding, Underwriting, Issuance, Claims, Compliance, Risk Management, and Finance; represent experience Function in cross-functional implementations Collaborate with Sales and Strategy for various partnerships and process setup. Review, examine, and calculate the eligible amount based on policy eligibility, examine claim forms and records to determine coverage and ensure claims of valid settlements are processed according to the company practice and procedures. Process & approve non-medical claims with sharp FWA and Loss minimization approaches. Collaborate in setting up Third party Administrator assistance services for international travel claims. Coordinate with Travel Insurance assistance TPA for cashless hospitalization for international travel policy holders and Reimbursement cases at scale. Collaborate with medical team for creating guidance for processing teams for international travel medical hospitalization & OPD claims Collaborate to manage vendors/ partners and Travel Insurance assistance TPAs to ensure a delightful customer experience while ensuring process rigor and SLAs Lead, manage, and develop your team, establish clear responsibilities for all team members build a strong culture of accountability and performance, manage training & development of team members; enable teams with coaching & structured skills to scale with business & perform effectively You could be the right candidate if you Have 5-6 years of experience in Travel Insurance operations and claims management with at least 2-3 years experience in lead/ equivalent role. Expert knowledge of Travel Insurance product features, process, regulatory and compliance requirements and implementation and management of comprehensive Travel insurance operations & claims management process. Aware of International Travel Insurance Medical Claims, terms & systems Understand the International Travel Insurance TPA ecosystem and have experience of managing TPA model Have startup experience or setting up a team from scratch (Preferred but not mandatory) Can make informed decisions, swiftly and are adept at creative problem solving; have good judgment and analytical skills Have excellent verbal and written communication skills and strong negotiation skills. Thrive in environments that celebrate co-creation and collaboration. Have high resilience - can manage yourself, your teams and your peers when faced with ambiguity or failure This could be the gig for you if you Are passionate about cosumer behavior and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization. Have strong clinical knowledge and clinical decision-making skills Have built best-in-class processes from scratch Are passionate about leveraging digital tools to transform customer experienc

Build and manage acquisition campaigns across various channels including social, SEM, and display to drive revenue and increase ROI. Analyze and optimize campaign performance based on data-driven insights and strategy using quantitative analysis. Identify marketing performance issues and pinpoint the root cause analysis with the help of analytics tools such as Google Analytics. Effectively communicate complicated analyses by developing easy-to-use reporting or visualization dashboards (demand funnel, marketing planning and budgeting, marketing ROI, operational efficiency, campaign impact, awareness, events, and strategic KPIs). Understand new and relevant KPI metrics requirements for performance management and optimization purposes. Work with creative and marketing teams to test strategies and innovation. Deliver quantifiable improvements in ROI and cost per conversion across all channels. You could be the right candidate if you At least 8-10 years of experience in performance marketing preferably in insurance / ecommerce category with a proven track record of at least 5 years leading performance marketing capabilities including customer acquisition and retention strategies In-platform execution experience setting up campaigns in Facebook ads manager, Google Ads, and Google AdWords. Deep understanding of data or data modeling and able to objectively identify insights for sharing with stakeholders. Exceptional analytical skills to identify opportunities within complex data and where these can be operationalized. Proven track record of building and scaling acquisition campaigns with a strong focus on ROI. Outstanding presentation skills. Excellent written and verbal communication skills. Strong project management skills. Critical thinker and creative. Thrive in environments that celebrate co-creation and collaboration. Have high resilience - can manage yourself, your teams and your peers when faced with ambiguity or failure Preferably Master s Degree in Marketing or relevant field. This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Have the ability and willingness to be hands-on with strong attention to detail. Can work independently and handle multiple concurrent initiatives. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization. Are passionate about setting up best-in-class capabilities from scratch

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Director - Core Health Insurance Systems, Information Technology This role requires the candidate to have significant knowledge of health insurance and a demonstrated ability to build technology platforms and solutions to enable our business ambitions. As a Director - Core Health Insurance Systems, your typical week might include the following. Lead strategic design, implementation, management and evolution of Core Health Insurance systems for individual and group health insurance to power business management activities; Collaborate with functions including but not limited to Product & Actuarial, Operations, Compliance, Risk Management and Finance Build deep understanding & knowledge of our business strategy among technology function and leverage this knowledge to deliver core health insurance system implementations. Guide design and development of integrated solutions that meet current and future enterprise business strategy. Ensure adoption and implementation of defined solutions; Provide technical expertise to enable the application design & iteration; Guide system integration plans and review progress; take corrective action timely to course correct implementation. Vendor Partner Management - Lead contract negotiations, licensing, maintenance contracts and service level agreements Implement data driven, experience-led health insurance system implementations spanning new business, underwriting & issuance, policy servicing & claims management. Demonstrate thought & action leadership in systems design & implementation for NB, Claims and Policy Owner Services processes to drive reimagined customer experience & operating efficiency. Lead teams to understand & refine business requirements and convert them into technology implementations considering Functionality, Interoperability, Performance, Scalability, Reliability & Availability Map system linkages across the functions; identify target state capabilities; create a defined roadmap to materialize the same; measure & report process with real impact on business metrics. Power new products launches & modifications to achieve customer and financial KPIs; Oversee component modelling, backend & frontend integration strategy & execution. Collaborate with key technology leaders across front-end platforms, data engineering, solution architecture, Group security integration, and infrastructure teams. Ensure adoption and implementation of defined solutions aligned with solution architecture; Provide oversight to the application design & iteration. Guide teams application of design principles that comply with enterprise and solution architecture standards. Ensure that the collaborative nature of capabilities such as design and engineering is coupled with tight governance around non-negotiables like security, availability and performance. Oversee core systems alerting frameworks, exception reviews, logs and events to build a preventive stance towards any site reliability or performance issues. Drive Prevention of Recurrence and lead teams to build Effective monitoring frameworks get feedback from production to increase customer experience at all key touchpoints. Manage and prioritize new transformation projects, ongoing support, and technical debt. You could be the right candidate, if you have Proven experience as a leader in health insurance core insurance systems, with overall insurance experience of atleast 15 years; excellent knowledge of technical architecture of core health insurance systems End-to-end knowledge of health insurance business and processes; deep familiarity with health insurance insurance products and operations processes Demonstrated ability to understand business strategy, target customer experience and drive successful implementation of technology solutions. Built best-in-class technology implementations from scratch, with proven business impact. Thrive in environments that celebrate co-creation and collaboration. High resilience - can manage yourself, your teams and your peers when faced with ambiguity or failure. Have the ability and willingness to be hands-on with strong attention to detail. Can work independently and handle multiple concurrent initiatives. Have excellent organizational, vendor management, negotiation, and prioritization skills. This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Can put your functional hats aside and join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, uniquely delightful, and bespoke experience. To partner us in this mission, we are looking for a talented Manager- Retail Service As a Lead, your typical week might include the following Look after servicing requests of customers reaching out through our Contact center Own the post-acquisition customer servicing journey and work with Operations and Products team to ensure both business requirements and unit test are executed with efficacy Work with Contact Center lead to identify opportunities where digital servicing options can be promoted that will enable customers to receive instant service Be the advocate of digital servicing and encourage distributors and customers to drive engagement on such technology platforms at the same time act as a concierge to those segments that need support Implement exception management process so that Service Delivery failures are identified and remediated before impacting Customer or the Distributor Work with agile and lean mindset by relying on technology for transaction management and focus on Customer and Distributor Value Preposition Implement process controls to avoid any kind of regulatory, reputational or financial breaches Implement pre-emptive engagement opportunities for both customer and distributor thereby delivering superior experience opportunities You could be the right candidate if you Have a bachelor s degree from a recognized institute Have solid foundation in Customer Service and Operations Have knowledge of Insurance products Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Have 4-7 years of total experience with at least 2+ years domain experience in insurance or banking. What can make you extra special if you Have demonstrable experience in improving customer experience through well managed operations Have walked extra mile in solving business problems by adopting offbeat path Have proven track record of succeeding in complex business environment and helping colleagues succeed as well

Design, implement, launch, and manage a customer-centric group underwriting function/ workflow powered by Data & Technology Develop and evolve detailed standard operating procedures for comprehensive and seamless functioning of Onboarding and Underwriting management processes. Build processes and teams with a focus on automation, scalability, and productivity Collaborate with functions including but not limited to Technology, Product & Actuarial, Claims, Compliance, Risk Management, Sales and Finance; represent group Underwriting function in cross-functional implementations Responsible for day in day out group underwriting of new business/renewal. Creation of RFQs, Clearance of quotations as per the group underwriting SOP Creating guidelines or risk mitigation, data collection templates for generating quotations. Working on automating of system generated quotation process and further Iterations and repricing Quick and efficient liaising with Relationship managers, broker partners and the client for the conversion of the quote. Ensuring clearance of day-to-day inward of referred quotations, meeting the desired/promised SLAs Evaluate and arrive right pricing for the quote basis all the levers considered to anticipate and arrest any possible leakages Review evidence on previous claims experience, burning cost, IBNR, coverages opted and other rating factors to arrive on the best possible quotation Effective Communication with relationship managers/Distribution on the rationale adapted Work with the various internal teams as a SPOC of Underwriting in the process of designing workflow for group customers & would be responsible for documenting underwriting requirements Conduct market research/ market requirement study on underwriting practices and availability of products and benefits. Create bundled/package plans for the partners with pricing and coverages in collaboration with Actuarial and claims team Collaborate for system configuration, communications with ops, marketing etc., Able to coordinate and work closely on creating KPI to monitor the group performance. You could be the right candidate if you Postgraduate or Graduate with great understanding of Group health business Have 12-14 years experience of Insurance and at least 6yrs experience in group Underwriting. Understand and able to create innovative plans and packages in the group health space with great inclination towards digital journey, process efficiency and data analytics Understand underwriting operations, workflow and servicing model, smart underwriting nudges for effective quote engine and rating calculator to ensure less leakages You have a knack for motivating fellow underwriters to go the extra mile while supporting other stakeholders Good hands on excel, power query, data analytics, SQL or any other tools Can make informed decisions, swiftly and are adept at creative problem solving; have good judgment and analytical skills Have excellent verbal and written communication skills and strong negotiation skills. Thrive in environments that celebrate co-creation and collaboration. Have high resilience - can manage yourself, your teams and your peers when faced with ambiguity or failure. This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization. Have strong clinical knowledge and clinical decision-making skills Have built best-in-class processes from scratch Are passionate about leveraging digital tools to transform customer experience

GTM Strategy: Participate in Crafting Full proof Go to Market strategy for Approved Products along with Distribution, Systems & Marketing System Development: Help in Writing User Stories along with Product Owner/Business Analyst to ensure correct user journeys are capture for development. Product Pitch: Participate in crafting compelling Product Pitches along with Distribution, Marketing & Partners Competition Benchmarking: Compare & Execute Best Practices of Key Competition for GTM Qualifications: Education: Currently enrolled in a master s program in Business, Marketing, Economics, Statistics, or a related field/MBA in Insurance (Plus) Skills: Strong analytical and research skills, with the ability to interpret complex data. Excellent communication and collaboration abilities. Proficient in Microsoft Office Suite, particularly Excel and PowerPoint. A keen interest in the health insurance industry and product development. Benefits: Gain hands-on experience in shaping the GTM strategy within the health insurance sector in a 0 to 1 team. Good Monthly Salary, with an Opportunity to on the rolls for a New Green Field Health Insurer Work closely with experienced product managers and industry professionals. Develop a deep understanding of product development processes and strategies. Opportunity to contribute to the launch of new health insurance products.

Create continuous value for the business by conceiving next generation digital experiences Manage health & wellness business requirements in active collaboration with functional representatives Collaborate with Product Managers / Functional owners to formulate product vision, strategy & roadmap Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents / change requests for identified features/ capabilities for applicable platforms and projects Solicit, validate and document business requirements through clear understanding of as-is vs to-be process, document clear acceptance criteria for user stories Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are strategically with a view to create delightful experiences while staying competitive in the market Perform process impact analysis across various platforms, holding an end-to-end view of user journeys Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff. Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives. Understand business objectives, processes and products to make educated recommendations Document business process flow diagrams and review with functional stakeholders a) Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies b) Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy. c) Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version. Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while working closely with functional users Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing You could be the right candidate if you Understand & craft successful product conceptualization & delivery by synthesizing the intersection of market environment, consumer behavior & business ambition Can empathize well with & understand the motivations of users Have proved expertise in User Research, Processes for creating Personas, Customer Journey Maps & User Flows Understand existing mental models & expectations of users based on contemporary experiences Have an exceptional eye for visual and interaction details Can communicate design decisions effectively Ability to present your design strategy and persuade stakeholders while solving user problems creatively and effectively Ability to act as an indispensable member of the product delivery team throughout all phases of product development Comfortable with Agile/iterative project management methodologies Ability to identify metrics & analytics to track impact of design decision through quantitative data Collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to design & implement solutions Have a curious mind; measure what really matters and can design subsequent iterations basis insight Hands on knowledge of behavioral analytics platforms, BI tools and SDLC tracking tools Are passionate about operating interactively This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Are comfortable progressively iteratively while balancing the need for a minimal level of service a digital asset should provide when a customer engages with it Can identify raw stones and iteratively polish them into shining diamonds. Like to work in a space where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your own output while thinking wing to wing across the organization; to solve for the customer Have 6-8 years of total experience with atleast 3 years domain experience in any of these sectors: health insurance, wellness, payments, financial services ecommerce, insurance core systems, health tech, insure tech tele-sales & non voice customer servicing platforms, loyalty platforms What can make you extra special You have experience in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback and incorporating insights into iterations It s great if you have already read books like Blue Ocean strategy, Measure what matters & Zero to One. Before you saw them mentioned here You have incisive insights about your customers, irrespective of the industry you have worked in You have meaningful certifications in agile and understand the principles beyond the jargon You have real stories to tell about how your team and you challenged convention and took the path less travelled. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly.

Develop and launch new, flexible, modular health insurance products informed by thorough market analysis. Build and implement sophisticated pricing models for these products, ensuring compliance and robust documentation. Analyze large datasets to optimize pricing, product design, and portfolio mix. Forecast financial performance, predict profitability, and manage risk. Lead and mentor a team of actuaries, fostering a collaborative and high-performing environment. Collaborate across different teams in the organisation. Continuously improve processes and leverage emerging technologies. Monitor portfolio performance, recommending portfolio adjustments, new products, new features and repricing strategies. Ensure regulatory compliance. Ensure full responsibility for your and your team s output while thinking wing-to-wing across the organization. You could be the right candidate if you: Have deep understanding of health insurance products (Retail, Group, Retail Under Group, Indemnity, Fixed Benefit products such as Personal Accident, Hospital Cash, Critical Illness, Disease Specific, Loan Linked, Travel, Wellness Offerings, International Offerings, Byte-sized Offerings etc.), related processes and regulatory landscape. Have 10-14 years of experience in health insurance pricing, product development, predictive modeling, rate filings, and regulatory compliance (SAHI experience a plus). Are a Qualified Actuary (or nearing completion). Are an expert in actuarial modeling and statistical software (R, SAS, Python, Emblem, Radar, SQL, advanced Excel). Have exceptional analytical, problem-solving, leadership, and communication skills. This Could Be the Gig for You If You re: A self-starter who thrives in a dynamic and challenging environment. Youre not afraid to roll up your sleeves and get involved in all aspects of product development. A natural leader who can inspire and motivate a team to achieve ambitious goals. You enjoy mentoring and sharing your expertise. Passionate about leveraging data and technology to improve healthcare access and affordability. You see the big picture and how your work contributes to a larger purpose. A strategic thinker with a keen eye for detail. You can see the forest and the trees, balancing big-picture strategy with meticulous execution. A collaborative team player who enjoys working with diverse individuals across different departments. You value open communication and a supportive work environment. Excited about continuous learning and staying at the forefront of industry trends and technologies. You are proactive in seeking out new knowledge and skills. Comfortable working in a fast-paced environment, juggling multiple priorities, and adapting to changing circumstances. Resilient and solution oriented. Looking for a role where you can make a real difference in the lives of others by improving access to quality and affordable healthcare.

Define and construct a new age underwriting workflow which is more customer centric, and tech enabled Application of clinical expertise in decision making Evaluation of prevail underwriting practices & market comparison & analysis of data to help revise UW guidelines Alignment with cross functional key stakeholders Owner of process adherence and managing health advisor as well as other partners involved in sourcing. Mapping & maintaining SLA (Service Level Agreement) & TATs (Turn Around Times). Define and own underwriting system & rules integrated with sourcing interfaces. Key opinion holder for cross functional alignment & projects. Gathers and prepares preliminary clinical and medical analysis based on information from historical claims utilization data. Develops/prepares reports and assists in the development of new/revised policies and guidelines based on utilization and clinical trends. Prepare clinical and medical recommendations based on data summaries, trend analysis, financial analysis, and business analysis. Provide support to rate development through timely and accurate clinical and medical analysis to ascertain future risks and support the underwriting and risk management decision Provides clinical and medical underwriting analysis for pricing and risk assessment selections and eligibility including financial, business, and trend analysis of data critical for decision making in achievement of business objectives. Prepares clinical and medical analysis based on employer group utilization and claims data and coordinates with the appropriate wellness, medical and care management specialty teams to address these identified risks Assist and provides clinical and medical analysis on Actuarial research and studies and product development initiatives. Prepares and may do presentations. Participates in cross-functional teams to develop new/enhanced systems / processes / programs / policies to support business needs. Performs other duties that may be assigned from time to time. People Management: Team management; work appraisals and growth of team; develop training, Coaching & Mentoring program; Conflict resolution; Attrition management. You could be the right candidate if you Qualification: - Doctor (MBBS preferred /BAMS/BHMS/BDS) Should be a decisive & creative individual. Should be able to make quick decisions and have good judgment and analytical skills Have an excellent verbal and written communication skills and strong negotiation skills. Always open to embracing change and be able to manage it Have 10-15 years experience of medical underwriting in health insurance This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration Have strong clinical knowledge and clinical decision-making skills Have built best in class processes from a scratch Are passionate about leveraging digital tools to transform customer experience Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer What can make you extra special It s great if you have already read books like Blue Ocean strategy, Measure what matters & Zero to One. Before you saw them mentioned here You have real stories to tell about how your team and you challenged convention and took the path less travelled. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly.

Collaborate and co-create with cross functional workstreams for new products, processes, testing and implementation. Co-create, implement, launch, and manage a customer-centric Claims Management function/ workflow powered by Data & Technology Ensure that processes & technologies are designed focus on automation, scalability, and productivity Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects. Collaborate with functions including but not limited to Technology, Product & Actuarial, Claims, Compliance, Risk Management, and Finance; Represent Claims Function in Technology & Cross-functional implementations Review business process flow diagrams with Business Analyst to ensure comprehensive documentation a) Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies b) Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy. c) Review techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version. Perform process impact analysis across various platforms, holding an end-to-end view of user journeys. Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing. Continuous enhancement of Overall Rules for Allocation, Auto Adjudication, Data masters, fraud trigger creation and implementation for claims management process. Ensure 100% Tariff digitization for direct empanelment hospitals and preferred network Coordination with relevant partners (TPA/Agencies) required for robust digitally led claims management process. Collaborate with relevant stake holders, management Design and execute staggered plan for Inhouse Claims Process setup by Y3 You could be the right candidate if you Have atleast 10 years of total experience in health insurance functions and 3-5 years experience in Health Claims insurance is required. Have end-to-end knowledge of health insurance products, operations processes, and technology systems. Can understand high-level processes and can convert them into detailed business requirement documents. Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems. an make informed decisions, swiftly and are adept at creative problem solving; have good judgment and analytical skills Have excellent verbal and written communication skills and strong negotiation skills. Thrive in environments that celebrate co-creation and collaboration. Have high resilience - can manage yourself, your teams and your peers when faced with ambiguity or failure This could be the gig for you if you Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization. Have strong clinical knowledge and clinical decision-making skills Have built best-in-class processes from scratch Are passionate about leveraging digital tools to transform customer experience

Financial Planning and Forecasting: Develop and maintain financial models to forecast future financial performance. Manage the budgeting process, ensuring alignment with strategic goals and operational plans. Financial Analysis: Conduct variance analysis to identify trends, risks, and opportunities. Provide financial analysis to support strategic initiatives and decision-making. Reporting and Dashboards: Prepare and present financial reports, including monthly, quarterly, and annual reports. Develop and maintain dashboards to monitor key performance indicators (KPIs). Business Partnering: Collaborate with department heads and senior management to understand their financial needs and provide relevant insights. Assist business units in making informed financial decisions. Process Improvement: Identify and implement process improvements to enhance the efficiency of the FP&A function. Stay updated on industry best practices and emerging trends in financial planning and analysis. Strategic Support: Provide financial analysis and insights to support strategic planning and decision-making. Conduct scenario analysis and sensitivity testing to evaluate the financial impact of various business decisions. Team Leadership: Lead and develop the FP&A team, fostering a collaborative environment. Ensure team members are trained and equipped to handle their responsibilities. You could be the right candidate if you Master s degree in finance, Accounting, Economics, Business Administration, or a related field Professional finance qualification (e.g., CFA, ACA, ACCA, CIMA) preferred Minimum of 10-15 years of Insurance company s experience in financial planning and analysis, corporate finance, or a related role. Experience in Health or General Insurance company will be preferred. In-depth knowledge of health insurance business, regulations & compliances Extensive experience engaging with IRDAI Have startup experience or setting up a team from scratch (Preferred but not mandatory) Have strong analytical and problem-solving skills, with keen attention to detail. Are proficient in financial modeling and forecasting Have advanced knowledge of financial software (e.g., SAP, Oracle) and Microsoft Office Suite, particularly Excel. Have excellent leadership and communication skills. This could be the gig for you if you Are passionate about the field of Accounting & Finance and have a knack for attention to detail Like to work in a startup culture Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization. Have built best-in-class processes from scratch

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Finance Manager managing the compliant financial accounting and reporting for the Prudential Technology and Services India Private Limited (PTSI) Entity. The responsibilities will span across financial control, regulatory adherence, accurate financial reporting, as well as tracking of intercompany financial activity. 1.Legal Entity Control: Oversee financial accounting and managing its balance sheet and P&L accounts. Ensure timely and accurate record keeping on General Ledger. Prepare and review financial, regulatory, tax, and statutory deliverables. Ensure compliance with legal requirements. 2. Financial Control & Compliance: Implement and monitor robust and effective financial controls. Ensure adherence to anti-money laundering laws and other regulations. Review and approve financial transactions. Support the Cost management team by providing regular financial reports and insights, working together to analyse financial data to inform decision making. Identify opportunities to leverage financial model across LBUs. 3. Financial Reports: Preparation of financial reports to Entity boards and management. Communicate financial performance, risks, and opportunities. 4. Month End Close Process: Supervise the month-end close process. Own the completion and accuracy of month-end processes. Prepare and review journals, financial reports, reconciliations and other deliverables Monitor intercompany transactions and billing. Ensure accurate recording and reconciliation. Maintain data accuracy in the financial data warehouse. 5. Cashflow, Forecast and Budget Deliverables: Cashflow management - prepare cashflow forecast and monitoring of cashflow. Prepare Financial forecast and budget Collaborate with cost management teams for budgeting and forecasting. 6. Audit Compliance: Provide information as requested to Auditors. Plan, coordinate and preparation of external audit. Liaise with external auditor to ensure the Company financial statements and accounting matters with auditors been address and ensure timely finalization of audited accounts. 7. Tax Compliance Manage and submit tax returns, e-invoicing, reporting and filing to ensure timely and accurate filing of tax, VAT returns and any indirect tax matter Establish appropriate system or processes on tax for tax risk management of the Company Act as the key point of contact and support for our local and regional taxation matters. Manage external tax authorities and consultants locally and regionally .

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are committed to revolutionizing the health ecosystem by bridging the health protection gap and delivering bespoke, empathetic experiences for our customers by adopting new technologies. As part of our dynamic startup team, we are seeking a Manager, Contracts with proven track record in procurement contracts, particularly in IT and technology domains, to play a pivotal role in supporting our mission of making Indians healthier. From contract negotiations to user experience, you will be supporting to create innovative solutions to complex startup business issues. Contracts Manager *Key Responsibilities* - Draft, negotiate, and manage procurement contracts including IT service agreements, software licenses, vendor contracts, and NDAs to support PHI s technology and operational goals. - Ensure compliance with applicable regulatory frameworks, including IRDAI guidelines and data protection laws. - Develop and maintain standardized templates and tools for procurement contracts to drive efficiency and consistency. - Provide strategic advice to internal stakeholders, identifying and mitigating risks while aligning with PHI s business objectives. - Collaborate with cross-functional teams, including technology, procurement, and compliance, to address legal and operational needs effectively. Minimum Qualification: i JD, LL.B., or equivalent degree, or equivalent practical experience. Capability to draft contracts in plain English is a must. A minimum of 5 years of in-house experience in procurement contracts, particularly in technology companies or a mix of in-house and law firms. Proven expertise in drafting and negotiating complex, high-value agreements with attention to detail and legal compliance. Superior legal skills and business judgement in areas of responsibility. Preferred qualities: Working knowledge of insurance sector, consumer protection, contracts, and data protection laws in a technology-driven environment. Familiarity with regulatory frameworks such as IRDAI and industry best practices in contract lifecycle management. Proficiency in MS Office Suite and experience with contract management tools. Demonstrated ability to work in a fast-paced, collaborative, and startup-like environment. Location: Mumbai (full time on site role) .

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Description Job Title: Manager - Office Management Job Location: Mumbai Job Type: Permanent Overall, Role Purpose As a Manager in Office Management, the role encompasses comprehensive oversight of office operations and administration. This entails leadership of the office management team, establishment of efficient policies, and adherence to procedures for seamless day-to-day functionality. Responsibilities span financial management, HR coordination, project oversight, and maintaining effective communication both internally and externally. Ensuring regulatory compliance and upholding company standards are paramount. Additionally, fostering a positive work environment and nurturing team development are integral components of the role. In essence, the Manager in Office Management spearheads operational excellence while aligning with the organizations strategic goals. Key Responsibilities Oversee day-to-day office operations to ensure efficiency. Develop and implement office policies and procedures. Provide high-level administrative support to senior management. Coordinate travel arrangements. Assist in budget preparation and monitor office expenses. Conduct address employee issues. Communicate effectively with internal teams and management. Coordinate special projects and monitor timelines. Ensure successful project completion of new office set up. Ensure compliance with laws, regulations, and company policies. Identify and mitigate risks related to office operations. Identify opportunities for process improvement. Stay updated on industry trends. Foster a positive work environment. Provide mentoring and development opportunities. Job Requirements - Knowledge and Skills Proven experience in office management and administration. Strong leadership and supervisory skills. Excellent organizational and time management abilities. Proficiency in office software and applications. Knowledge of budgeting and financial management principles. Understanding of human resources practices and procedures. Excellent communication and interpersonal skills. Ability to multitask and prioritize tasks effectively. Problem-solving and decision-making skills. Attention to detail and accuracy. Job Requirements - Attributes Willingness to adjust to changing priorities and environments. Commitment to ethical conduct and professional standards. Willingness to work collaboratively with colleagues and stakeholders. Proactive approach to identifying and addressing challenges. Ability to remain composed and focused under pressure. Demonstrated professionalism and discretion in handling confidential information. .