Desired CandidateThe ideal candidate is a proactive and detail-oriented professional with strong leadership skills and a passion for cybersecurity. They should have excellent communication abilities to convey technical concepts to diverse audiences and a proven track record of managing teams and fostering a culture of security awareness. Adaptable and ethical, the candidate thrives in dynamic environments and collaborates effectively to address evolving cyber threats while maintaining the highest standards of confidentiality and integrity.Responsibilities:Strategic Planning: Develop, implement, and maintain a comprehensive cybersecurity strategy aligned with organizational goals.Risk Management: Identify, assess, and mitigate potential cybersecurity risks and vulnerabilities across systems, applications, and networks.Incident Response: Lead and coordinate incident response activities, ensuring quick containment, recovery, and root-cause analysis of security breaches.Compliance and Standards: Ensure adherence to relevant regulatory standards (e.g., GDPR, ISO 27001) and internal security policies.Team Collaboration: Lead and mentor the cybersecurity team, fostering skill development and ensuring alignment with security objectives.Stakeholder Communication: Act as a liaison between technical teams and senior management, translating technical risks into business terms.Continuous Improvement: Monitor and evaluate the effectiveness of security measures, and recommend enhancements to maintain a robust security posture.Tool and Technology Management: Oversee the deployment and management of security tools (e.g., SIEM, firewalls, endpoint protection, etc.) to ensure system integrity and confidentiality.Training and Awareness: Develop and conduct security training programs to promote awareness and compliance across the organization.Requirements:Education: Bachelors or Masters degree in Cybersecurity, Information Technology, Computer Science, or a related field.Experience: 6-10 years of experience in cybersecurity roles with progressive leadership responsibilities.Certifications: CISSP (Certified Information Systems Security Professional)[Ongoing is acceptable]. Additional certifications (e.g., CISM, CEH) are a plus.Technical Expertise:Strong understanding of security architecture, protocols, and best practices.Experience with tools like SIEM, IDS/IPS, endpoint security, firewalls, and vulnerability management systems.Knowledge of cloud security (AWS, Azure, GCP) and securing hybrid environments.Soft Skills:Excellent verbal and written communication skills for technical and non-technical audiences.Strong leadership, project management, and team collaboration abilities.Analytical and problem-solving mindset with attention to detail.

Position Overview -We are looking for an Implementation Consultant to create long-term, trusting relationships with our customers. The Implementation Consultant role is to oversee a portfolio of assigned customers and develop new business from existing clients.Responsibilities - Building relationships with assigned clients, which includes managing on-boarding,implementation, training, increasing adoption, ensuring retention, and high levels ofcustomer satisfaction. Serve as the lead point of contact for all customer account management matters Develop trusted advisor relationships with key accounts, customer stakeholders, andexecutive sponsors. You will interact with a range of customer stakeholders, including engineers, technicalproject managers, business heads, and C-suite executives. Ensure the timely and successful delivery of our solutions according to customer needs andobjectives. Clearly communicate the progress of monthly/quarterly initiatives to internal and externalstakeholders Develop new business with existing clients and/or identify areas of improvement Forecast and track key account metrics Prepare reports on account status Collaborate with sales team to identify and grow opportunities Assist with challenging client requests or issue escalations as neededRequirements - 4+ years of work experience as a Key Account Manager, Sales Account Manager, JuniorAccount Manager, Project Manager, or relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels ofan organization, including executive and C-level Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintainingsharp attention to detail Excellent listening, negotiation, presentation abilities, and an entrepreneurial mindset. Strong verbal and written communication skills A team player who takes responsibility for results and is proactive in driving processimprovement and execution along with cross-functional teams.Company

Position Overview - We are seeking an experienced and highly skilled QA automation - Lead to join our dynamic team. As the QA automation - Lead, you will be responsible for leading the quality assurance efforts, ensuring the highest standards of quality across our products. You will collaborate closely with cross-functional teams to develop and implement robust testing strategies, drive continuous improvement, and mentor a team of QA engineers.Role Objectives and Responsibilities:Conduct automation tests.Perform different types of testing, such as exploratory, sanity, integration, system and end-to-end, regression testing, white box, and black box testing.Helping identify weaknesses and problem areas in the software application.Explore and implement optimum framework/tools for the automation testing of different components of the SaaS product.Tracking software bugs and investigating the causes.Monitor and troubleshoot failures in test cases integrated into the build process. Create test plans, test cases, and test reports.Plan and prioritize testing activities.Communicate with the QA Engineer to improve the quality of the software applications.Monitor assurance metrics and process results.Key skills:8+ Years of proven work experience as a QA Automation Engineer or relevant position in the IT department.Strong leadership and organizational skills.Supervise technical specialists, following up on issues and balancing work among team members according to individual skills and workload.Bachelor's degree (preferably in the engineering field).Strong knowledge of software QA methodologies, tools, and processes.Good knowledge of programming languages like Python, and JavaScript.Good knowledge of SQL and NoSQL databases.Expertise in automation testing tools like Cypress, Cucumber, Robot, and JMeter.Familiarity with the software development process plus Build and DevOps processes.Strong communication skills.Ability to work collaboratively & manage project deadlines.About ProvakilProvakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 10000+ courts, trademark and patent registries, and other sources of public legal data. The platform is equipped with advanced ML/AI capabilities for intelligent document review, IP watch & search, case law research, and other use cases. Provakil is trusted by over 100 companies and 50 law firms to manage different aspects of their legal operations.Why join us?Fast GrowingWe are a fast-growing organization with a 300% Y-o-Y growth in customers and revenue. We believe in setting expectations really high and stretching ourselves to deliver on it!ScaleIf you like to solve problems of scale, the legal industry has tremendous volumes of data to work with. We are building a unique data-driven solution to simplify legal operations for large enterprises. Our systems currently process over 12.5k transactions every minute, a metric that will multiply as we scale to new geographies. TeamWe are a team with a strong background and believe in working hard to build a reputation. The founding team consists of engineers from IIT and a lawyer with a practice in the Supreme Court. Our App Store rating is 4.6 and our customers can't stop talking about us!Awards & RecognitionsWorld Justice Challenge Finalist at The Hague, The Netherlands, 2019Legal Tech Startup of the Year at BW Legal Awards, 2K19Industry Prize, Agami Prize, 2018Selected among the Top 3 companies at Westerwelle Foundation YFP Program, 2020

Large-capAbout the Role:We are looking for a highly experienced Senior Implementation Consultant to lead the end-to-end implementation of our SaaS solutions for large enterprise clients. This role requires a strategic thinker with strong problem-solving and solutioning, skills, technical expertise, and the ability to ensure seamless deployment of our software within the defined timelines.Key Responsibilities:Lead the SaaS solutioning and implementation process for large enterprise clients, including Banks, Insurance companies, Large Cap listed enterprises, etc. ensuring successful deployment and adoption.Manage the entire software deployment lifecycle, including requirement gathering, configuration, testing, and go-live execution.Collaborate with cross-functional teams including Product, Engineering, Customer Success, and Sales to ensure alignment on implementation strategies.Act as the primary point of contact for clients during implementation, providing technical guidance and ensuring smooth onboarding.Design and implement customized deployment solutions based on client-specific needs and best practices.Identify potential implementation risks and roadblocks, proactively working to mitigate them.Define and maintain project timelines, deliverables, and documentation to ensure on-time delivery.Conduct post-implementation reviews to ensure continued customer satisfaction and product optimization.Provide training and support to clients to ensure they can effectively use the deployed solution.Required Skills & Qualifications:8+ years of experience in SaaS implementation, or enterprise solutions consulting.Bachelor's or Masters degree from a Tier 1 college (IIT/IIM preferred).Proven track record of leading large-scale enterprise SaaS deployments.Experience working with large clients across industriesExcellent project management skills, with the ability to manage multiple projects simultaneously.Strong analytical and problem-solving skills with a customer-first approach.Exceptional stakeholder management and communication skills.Ability to thrive in a fast-paced, dynamic environment.Preferred Qualifications:Experience working with enterprise SaaS, ERP, CRM products and solutions.Knowledge of data migration, system integrations, and automation tools.

Position Overview We are looking for an Engagement Manager to create long-term, trusting relationships with our customers. The Engagement Managers role is to oversee a portfolio of assigned customers and develop new business from existing clients. Responsibilities Building relationships with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. Serve as the lead point of contact for all customer account management matters Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. You will interact with a range of customer stakeholders, including engineers, technical project managers, business heads, and C-suite executives. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement Forecast and track key account metrics Prepare reports on account status Collaborate with sales team to identify and grow opportunities Assist with challenging client requests or issue escalations as needed Requirements 4+ years of work experience as a Key Account Manager, Sales Account Manager, Junior Account Manager, Project Manager, or relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation, presentation abilities, and an entrepreneurial mindset. Strong verbal and written communication skills Ateamplayer who takes responsibility for results and is proactive in driving process improvement and execution along with cross-functional teams.

Position Overview - We are looking for a highly skilled computer programmer who is comfortable with both frontend and back-end programming. Technical Architect are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties. Principal Software Engineer will be required to see out a project from conception to the final product, requiring good organizational skills and attention to detail. Requirements Proven experience of 5+ years as a Software Engineer Proficient in front-end languages and libraries (Vue.js/ React.js) Proficient in writing APIs using any one of Python and Node.js Experience working with MongoDB or other NoSQL databases Skills and Responsibilities Work with development teams and product managers to ideate software solutions Design client-side and server-side architecture Develop and manage well-functioning databases and applications Write effective Restful APIs Test software to ensure responsiveness and efficiency Troubleshoot and debug software Create security and data protection settings Write technical documentation

0-2 years of proven experience as a developerWorking experience in GNU/Linux EnvironmentHands-on experience with PythonExperience with any modern Database like MySQL, MongoDB or PostgreSQL.Hands-on experience with data extraction and processing.

Working experience in GNU/Linux environment and version control systems like Git Proficient understanding of web markup, including HTML5, CSS3 Experience with Vue.jsIn-depth understanding of the entire web development process (design, development)

Position Overview: As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our clients. You will be responsible for building and maintaining strong relationships with our clients, understanding their needs, and providing tailored solutions to drive value and ensure their success with our products/services. Responsibilities - 1. Stakeholder Management: Lead and drive client meetings, performing regular check-ins to evaluate the value our solution is creating for them. Deep dive into any potential issues or challenges clients may be facing and provide effective solutions. 2. Product Excellence: Drive product excellence through solutioning by understanding different customer needs basis different user personas. Suggest best practices and solutions tailored to each client's unique requirements. 3. Project Management & Delivery: Set clear expectations with clients regarding project delivery timelines and milestones. Deliver resolutions for issues, enhancements, modifications, and feature requests promptly and effectively. 4. Training & Documentation: Serve as a product expert, leading demos and training sessions for clients during onboarding, new user training, and product/feature launches. 5. Retention: Maintain a dashboard of customer portfolio. Monitor the health of existing client relationships, tracking utilization of products/services and other KPIs. Take ownership of client retention efforts, ensuring high levels of satisfaction and engagement. Qualifications: Bachelor's degree in Masters in Business Administration, or related field. Minimum of 3 years of relevant experience in client-facing projects/engagements. Proven experience in project management within the software service industry; software product experience preferred.

Customer Support LeadRole Overview:As the Customer Support Lead, you will be responsible for overseeing the day-to-day operations of the customer support team. You will manage a team of support agents, ensuring the team provides exceptional service to customers while maintaining efficiency and consistency. You will serve as the primary point of contact for escalated issues and work closely with cross-functional teams to improve our support processes.Key Responsibilities:Lead, mentor, and develop a team of customer support agents, ensuring they have the resources and training they need to succeed.Act as the first point of escalation for complex or high-priority customer issues, resolving them in a timely and efficient manner.Monitor and analyze team performance metrics, providing regular feedback and coaching to improve customer satisfaction, response times, and resolution rates.Collaborate with cross-functional teams, including product, sales, and engineering, to address customer feedback and issues that require attention.Implement and maintain best practices for customer support workflows, including the use of support software, troubleshooting guidelines, and ticket management.Ensure the customer support team adheres to service level agreements (SLAs) and maintains a high level of professionalism in all interactions.Conduct regular team meetings to provide updates, share feedback, and foster a collaborative environment.Contribute to the development of training materials and onboarding processes for new hires.Identify opportunities to streamline processes, reduce customer wait times, and improve the overall customer support experience.Skills and Qualifications:Proven experience as a Customer Support Lead, Supervisor, or Manager, with a strong track record of managing and developing high-performing teams.Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and team members.Strong problem-solving skills, with the ability to remain calm and focused under pressure.Experience with customer support software and ticket management systems (e.g., Zendesk, Freshdesk, etc.).Ability to analyze data and performance metrics to make informed decisions.Customer-centric mindset with a passion for delivering exceptional service.Strong organizational and time-management skills, with the ability to manage multiple priorities.Ability to work independently and as part of a collaborative team.Experience in a [industry] environment is a plus.Education:Bachelors degree or equivalent experience.Benefits:Flexible working hours.Paid time off.Health Insurance.Collaborative and inclusive work culture.Employee Engagement Activities.Reward and recognition program.Travel Reimbursement.Employee Referral Bonus.To Apply:- Please share your updated Resume with us at hr@provakil.com

Desired CandidateProvakil is looking for a Sales Development Representative, who will be responsible for generating new leads for the sales team and communicating the benefits of the company's products in order to drive sales. Sales development representatives will identify potential customers based on ICP (ideal customer profile) and design effective strategies to educate prospects about companies products and services with the aim of generating qualified leads for the sales team. Responsibilities - Lead Generation: Identifying and generating new sales leads through various channels such as email, social media, and outbound calls. Maintain an active social presence on LinkedIn that generates strong brand awareness.Qualification: Screening and evaluating prospects to determine their level of interest and suitability for the company's products or services.Outreach: Reaching out to potential customers through creating engaging and personalized email communications. calls, and other communication channels to educate them about the company's offerings and build relationships.Pipeline Management: Keeping track of sales opportunities and ensuring that they are moved through the sales pipeline in a timely and efficient manner.Collaboration: Working closely with other members of the sales team, including Account Executives and Sales Managers, to ensure that sales goals are met.Data Management: Keeping accurate and up-to-date records of all sales activities in the company's customer relationship management (CRM) system.Reporting: Providing regular reports on sales activities, including the number of leads generated, conversion rates, and other key metrics.Who will be the best fit for usDegree in Business, Marketing, or a related field with 1-2 years of experience in sales.Highly motivated and target driven with a proven track record in salesExcellent selling, negotiation, and communication skillsPrioritizing, time management, and organizational skillsAbility to create and deliver presentations tailored to the audience's needsRelationship management skills and openness to feedbackStrong written and verbal communication skillsAbility to work in a fast-paced and deadline-driven environment