Property Manager

Job Description

Role & responsibilities As the Property Management Services lead, your responsibilities will include: 1. Guiding, grooming, developing, and supporting the site's manpower to ensure they are prepared to face challenges effectively. 2. Formulating budgeting controls and monitoring SLAs and KPIs for outsourced agencies to ensure efficient service delivery. 3. Maintaining service level agreements and striving for excellent performance indicator scores. 4. Ensuring timely renewal of agreements, submission of invoices, and following up on payments. 5. Overseeing vendor quotations and invoices. 6. Ensuring proper signoffs for attendance and providing necessary details for Monthly MIS. 7. Planning manpower requirements for the site, including involvement in the hiring process. 8. Conducting regular site rounds to ensure proper maintenance of structures, building facilities, and services. 9. Promoting teamwork among all facilities. 10. Assisting the DGM Facilities in creating the annual budget for site operations and developing management strategies. 11. Reviewing and updating data, files, and communication records. 12. Handling occupants' queries and complaints in verbal and written form. 13. Implementing a robust complaint management process. 14. Communicating operational complications to the relevant authorities and circulating information to occupants. 15. Ensuring compliance with health and life safety regulations and implementing recommended risk assessment measures. 16. To ensure Fit out guidelines, Move In/Out process and other processes/guidelines etc are adhered to with no deviation. In case of any deviation. the deviation cases to be properly documented and rectified within timeline. 17. Addressing emergency maintenance matters urgently. 18. Maintaining strong relationship management with projects, consultants, contractors, government authorities, and statutory agencies. 19. Creating and submitting daily and monthly management reports. 20. Co-ordinating with the project team for HOTO of all assets with proper documentation and maintaining it by proper filing. 21. Facilitating services with a focus on safety as a priority.