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Softenger
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Project Manager

Project Manager

Softenger

0 years

0 Lacs

delhi

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

support reports management server network security

Work Mode

On-site

Job Type

Part Time

Job Description

Job Profile :

Project Manager

Job Location :

New Delhi

Experience Required :

6-7 yrs

Job Description :

Handle escalated calls and take appropriate action on it
Work on Team cohesiveness and effective team Delivery Reviewing Technical Documents and checking for any discrepancies Review Team for Operations, Activities & Projects Arrange technical trainings for engineers ( ensure quality support & services) Suggest technical enhancements/Improvements Checking with Vendors if the call is going beyond SLA Responsible for the total manpower on Projects Following up with respective stakeholders for any planned downtime Review of Team’s strengths and weaknesses with respective to DHL deliverables Active participation in meetings/discussion as and when required by DHL Forsee and Escalate issues to DHL/Program Manager well in time Assisting Program Manager in daily functions Reviewing the call status along with team lead Review the reports and check if they are sent to DHL as per SLA by the team Setting up priorities and delegation within the team for daily actions Responsible for Change management Manage Regional Team Leads for Onsite support calls Ensure Server , network, Security & Application Support SLA achieved

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Pune Maharashtra

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Project Manager