Project Manager, Service

Job Description

Responsibilities Act as a customer advocate during SaaS delivery Define, analyse, strategize customer requirements and drive for results. Coordinate with cross functional teams/resources towards customer success Manage priorities across downstream teams Maintain / adapt dynamic process improvements along with a mindset for continual learning. Translate business goals and requests into executable requirements. Introduce and train customer administrators on SaaS user provisioning and functionalities. Typically oversees scope, schedules, and budgets to ensure stakeholder goal attainment. Identify project objectives, drive and communicate decision to meet stakeholder s expectations. Education / Qualifications Masters or Bachelors degree in Engineering or Technology, majoring in Computer Science or Information Science 5+ years of general technical experience 2+ years of managing or coordinating technical projects. Excellent PowerPoint and Excel mastery Technical or Project Management Certifications Ability to manage and direct Customer Communications Experience with service management tools such as Salesforce Experience with Change management processes. Experience with project management tools such as Azure DevOps Experience with Cloud platforms is a huge plus. Basic/Intermediate understanding of server administration/Cloud operations. Preferred Knowledge/Skills (as Senior Leader): Excellent communication and presentation skills with a proven track record of presenting to and influencing senior management PMP (Project Management Professional) certification is a big plus.