Job Description

Develops CoE Programme/Project Management Framework, supporting the creation of detailed plans including key activities and milestones. Defines and executes CoE scope with team, quality, cost, and effort management Manages the impact of change requests to scope, time, budget, or effort and helps identifies the new requirements to deliver the CoE support successfully Review and feedback to team members on quality of deliverables, responsible for artifacts produced by CoE team and provide 1st line check and challenge. Tracks progress against the plan, looking ahead and removing roadblocks to delivery. Ask questions when they do not understand, takes ownership of problems, and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions) Manages Risks and Issues through appropriate tracking and involving key members of the portfolio / programme /project team as appropriate Tracks and reports financial performance metrics and builds budget control to manage expenses Assists the Wholesale Resilience Lead with key tasks including executive summary, TRV and ITSCM periodic summaries, Bottlenecks and potential solutions Undertake and manage activities such as on-boarding resources and setting up the Clarity plans Requirements Proven experience (10-15 years) in IT Risk Management, digital resilience, Banking, IT regulatory / compliance, crisis management or business continuity management. Proven experience in leading projects and programm teams in IT, Business, Banking or wider financial services. Define, track and deliver objectives, artefacts and outcomes per priorities A solid experience in international standards, frameworks and regulations like Operational Resilience, DORA, OCIR, ISO 27001, ISO 22301, EIDAS (not mandatory to meet all of them). Practitioner level knowledge of ITSM and ITIL standards. Strong experience and knowledge on audit or due-diligence to help review deliverables and direct team to efficient delivery. Ability to drive consistent and repeatable results with limited supervision. Excellent interpersonal skills, being able to manage the interactions with the teams and clients Having certifications as MSP/PMP/Prince2 and prior experience with HSBC and related management processes is a plus Confident decision maker and demonstrates task and objective ownership Excellent oral and written communication and presentation skills in English