PROJECT MANAGER

Job Summary:

The Implementation Manager is responsible for leading and delivering Symphony Implementation projects while ensuring client satisfaction, project timelines, and quality standards. This role requires effective communication with clients and internal teams, project planning, and proactive issue resolution to achieve successful project outcomes.

Job Responsibilities:

• Prepare and maintain project plans (base and latest versions) and obtain client approval when required.
  
• Establish and manage communication channels with clients and internal stakeholders for all Symphony Implementation projects.
  
• Analyze project requirements with the team, propose solutions, and seek management support to meet committed timelines.
  
• Lead the end-to-end implementation process, ensuring a smooth transition post-go-live to the support team.
  
• Identify opportunities for Change Requests and additional revenue where beneficial for the client.
  
• Ensure timely delivery of client requirements while maintaining quality and meeting all objectives in the Statement of Work (SOW).
  
• Coordinate with supporting teams such as PE, Support, Annuities, Rules, and Paralegal to facilitate project implementation as per agreements.
  
• Contribute to at least three process improvement initiatives to enhance project delivery and client support.
  
• Limit functional bugs within predefined thresholds for every implementation into production.
  
• Proactively communicate potential project schedule impacts due to requirement mismatches with clients and management.
  
• Provide accurate project status and progress data upon management requests.
  
• Train self and team members on implementation processes and client data validation.

Requirements

• Hands-on experience in Project Management using relevant tools.
  
• Expertise in project estimation, planning, costing, and proposal/RFP preparation.
  
• Strong understanding of design and solution processes (preferred).
  
• Experience managing fixed-price projects, minimizing scope creep, and optimizing resource utilization.
  
• Excellent verbal and written communication skills.