Project Manager

Dear All,

Greetings of the day!

Project Manager

7 to 9 Years

Thane (Hybrid)

Tech Skills

• Data Analysis
• Microsoft Power BI reporting – visualization/reporting
• Excel (advanced) pivot table, dashboard, gantt charts

Functional Skills

• Stakeholder management
• Collaboration and problem managing skills
• Presentation

Responsibilities

Include but not limited to:

1. Ensure APAC Digital Platform SOP are aligned with Global SOP and maintained in a central location.

2. Working with Auditors, IT Service Owners, IT Security teams and Service Level Managers to ensure Digital Platforms daily operations meet our integrity and service levels.

3. Interview, investigate and report on operational efficiency during post change and post incident reviews.

4. Use all available data to analyze and drive continuous improvement.

5. Provide operational data and reports that can be used by others to improve service quality

6. Develop, maintain, and enhance IT reporting and analytics functions on a scheduled basis and support ad-hoc report requests

7. Ensure that risks and issues related to Services are recorded, tracked, assessed and escalated as necessary. Help teams to take appropriate steps to mitigate those risks to successfully resolve in an agreed timeframe.

8. Continuous Service Improvement activities also include :

1. Presenting improvement recommendations to senior management.

2. Create and report on performance metrics for service delivery to identify areas requiring improvement.

3. Monitor team practices and processes to guide them on where to prioritize their improvement.

4. Help review internal processes to assist with service improvement initiatives and necessary Compliance and Audit requirements.

Technical & Behavioral Competencies

Required Knowledge/Experience/Skills:

1. At least 5+ years’ experience. Preferably with competences from an IT background.

2. Practical experience supporting IT applications or infrastructure is preferred.

3. Experience working to deliver large or complex IT projects is preferred.

4. Must be familiar with Service Delivery processes in ITIL such as Change management, Incident Management, Capacity Management, etc..

5. Must be familiar with cybersecurity policies on vulnerability management, access management and other IT security risk topics

6. Hands on experience working with internal and external auditors is essential.

7. Must have excellent written and verbal communication skills in English, as well as good presentation and documentation skills. You must have the ability to explain complex technical problems using plain English and adapt the conversation for your target audience – e.g. able to discuss an incident with a senior system engineer and then explain the issue to non-technical senior managers.

8. Must have an enthusiastic “can do” attitude. Possess good time keeping skills and excellent attention to detail.

9. Relishes taking ownership, being totally hands-on and comfortable directly interfacing with people at all levels of the organisation.

10. Demonstrate a systematic and logical approach to problems, issues and incidents.

11. Able to work autonomously and as part of a team using strong analytical and data driven skills

12. Have knowledge and experience using Agile or Lean methodologies and/or has been part of DevOps teams.

13. Able to follow the bank’s standards, processes and procedures.

14. Familiarity on various ITIL concepts and can apply them effectively.

Other Value-Added Competencies:

1. Knowledge and experience using Microsoft PowerBI, SQL Query, Python scripting applied in a Data Analytics scope.

Experience from a Data Analytics role or background as a Data Scientist.

dipti.ghavri@kiya.ai