Project Manager – IT

JOB PURPOSE
We are seeking an experienced Project Manager to lead the end-to-end management of complex projects, ensuring successful delivery from concept to launch. This critical role will involve close collaboration with cross-functional teams and plan, execute, and deliver high-quality projects on time. The ideal candidate will be a proactive leader with strong functional expertise, a track record of driving successful project launches, and a strategic mindset focused on delivering business value.

JOB ACCOUNTABILITIES

• Manage the full lifecycle of projects from concept through to successful launch. Ensure the project is delivered on time, within scope, and to the highest quality standards by working closely with business and delivery.
• Work closely with business and delivery teams to plan, execute, and deliver product features. Drive alignment and coordination across teams to ensure that all aspects of the product release are well-managed and successfully executed.
• Develop and maintain detailed project plans, timelines, and resource allocation. Track progress and milestones, identify risks, and make necessary adjustments to ensure that projects stay on track and meet delivery deadlines.
• Proactively identify risks, issues, and bottlenecks early in the project lifecycle. Develop risk mitigation plans and strategies to address them. Resolve conflicts, balance competing priorities, and make trade-offs between business needs and technical constraints.
• Foster clear, concise, and transparent communication across all stakeholders, both technical and non-technical. Provide regular updates on project progress, milestones, risks, and issues, ensuring alignment on goals and timelines
• Anticipate and proactively resolve potential bottlenecks, delays, or blockers. Manage escalations in a timely manner, collaborating with relevant teams to ensure that issues are addressed before they affect project delivery
• Define and use key performance indicators (KPIs) and other relevant metrics to support decision-making processes. Provide clear insights into project status, risks, and potential roadblocks to help inform executive and team-level decisions.

• Drive end to end delivery of tech products & projects for business including design, build and deployment by collaborating with cross-functional, cross-regional teams.
• Collaborate with technical delivery resources and project management office to estimate & plan project delivery (scope, budget, resource, risk and mitigation).
• Ensure high quality tech products are being delivered by identifying comprehensive & rigorous test scenarios and assisting the users during UAT.
• Lead the selection, acquisition and contractual agreements for IT services and/or products and build effective partnership with key vendors. Representing Kohler’s interest strongly where required.
• Maintain strong awareness of relevant privacy & data security regulations and work with security & privacy teams to ensure solutions are compliant
• Develop and implement contingency plans and approaches to reduce the impact of potential risks during the product launch. Use iterative execution and out-of-the-box solutions to manage uncertainty and ensure a smooth release
• Plan for streamlined & smooth resolution of issues & continuous improvement of IT solutions post deployment. Define and mobilize the SOP & Governance model for the same.
• Build strong relationships with business teams and their leaders and develop a deep understanding of their issues & challenges and provide timely resolution.

KEY INTERACTIONS

• Business Function Heads, Business Project Champions, , Director-IT, Technical Delivery Teams, Global IT Team
• External Partners - Vendor Ecosystem

EDUCATIONAL QUALIFICATIONS & RELEVANT EXPERIENCE

SKILL SET

• Proven track record of managing end-to-end projects from concept through development to launch, in a technical or software environment.
• Strong project management skills, including the ability to develop detailed project plans, track progress, and adjust resources to meet deadlines.
• Strong understanding of software development lifecycle (SDLC) and technical architecture.
• Excellent written & presentation skills – prepare business process flow charts, document business requirements, test scenarios, user acceptance criteria, present project charter & status report to leadership.
• Strong leadership skills, with the ability to motivate and align cross-functional teams toward common objectives.
• Experience in managing cloud-based, SaaS, or enterprise software product releases.
• Familiarity with Agile, Scrum, or other project management methodologies.
• PMP, Agile, or other relevant certifications.

PERSONAL CHARACTERISTICS & BEHAVIOUR

Problem-solving mindset, with a focus on identifying and addressing bottlenecks, risks, and issues proactively.

• Foster trust and partnership with others, at all levels of the organization and across business & IT functions. Listen deeply and consider other’s ideas & concerns. Engage & influence to affect change and achieve common goals.

• Demonstrate ownership and ability to get things done despite obstacles, through innovative thinking, solution-oriented mindset & resourcefulness.

• Ability to prioritize in-spite of conflicting demands. Make timely decisions independently by balancing risk-taking, intuition & data.