Project Manager-ERP Implementation

Job Description

Project Planning and Execution: Develop detailed implementation plans based on customers needs. Review and Analyze customer’s requirement and clearly define project scope, expectations, and deliverables. Manage project timelines and ensure timely completion of tasks throughout the implementation process. Monitor project progress, identify potential risks, and implement mitigation strategies. Customer Onboarding: Guide customers through the onboarding process, providing comprehensive training on the SaaS product features and functionalities. Conduct data migration and configuration activities to align with customer’s requirements. Address customer concerns and provide ongoing support during the implementation phase. Stakeholder Management: Establish strong relationships with key client stakeholders, including decision-makers, end-users, and IT teams. Facilitate communication between internal teams (sales, product, support) and clients throughout the implementation process. Proactively manage expectations and address any potential concerns. Process Improvement: Identify areas for improvement in the implementation process and develop best practices to streamline future projects. Continuously monitor and refine implementation methodologies to enhance customer satisfaction.