Job Description

Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase III clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation. Job Title: Project Coordinator Location: Bangalore, Karnataka (Hybrid) Function: Service Delivery - Site and Patient Payments ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary Responsibilities Support and coordinate all aspects of Site and Patient Payments customer relationships Manage projects and project team by, including but not limited to, tracking project deliverables against scope of work, scheduling internal and external meetings, documenting and tracking risks, action items, issues, and decisions, and other responsibilities outlined in the SOPs Manage customer expectations and project stakeholder communication; responsible for the communication of product releases, the resolution of all customer issues, and the escalation of customer issues which are not resolved at first level and manage them until resolution, in accordance with contractual Service Level Agreements Execute project deliverables outlined in the client s SOW, complete project billing and forecasting, and perform change management processes, if needed Analyze clinical trial agreements, study protocols, and contract budgets Prioritize assigned tasks across multiple client projects and internal initiatives Provide excellent customer service at all times during all interactions with customers Maintains Quality Service and Departmental Standards by Contributing to the development and maintenance of the Site and Patient Payments product roadmap resulting in the production of new features or enhancements to existing products with product management Reading, understanding and adhering to organizational Standard Operating Procedures ( SOP ) Establishing and enforcing departmental standards Reviewing and updating company SOPs related to Site and Patient Payments / Project Management Services Secondary Responsibilities Contributes to team effort by Exploring new opportunities to add value to organization and departmental processes Helping other Project Managers to accomplish deliverables Performing other duties as assigned and deemed necessary Maintains Technical Knowledge by Attending and participating in applicable company sponsored training EDUCATION AND EXPERIENCE REQUIRED: Bachelor s degree preferred; Associate s degree required 3-5 years experience in software or technical product management Working knowledge of software delivery lifecycle and methodology Clinical trials experience within a CRO or pharmaceutical research organization in a project management related position preferred Investigator payments, financial technology, and business analysis experience a plus Additional skill set: Excellent customer service and project management skills Motivated and action driven with strong critical thinking and problem-solving skills Ability to function in a multi-task environment with a positive attitude under pressure Ability to work in group setting and independently and to adjust to changing priorities Strong interpersonal and communication skills, both verbal and written Strong organizational and leadership skills Goal oriented COMPENSATION BENEFITS: Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits. EMPLOYMENT TYPE: Full Time, Permanent COMMITMENTS: Standard Hours 40 hours per week, one hour lunch, Monday - Friday. Additional hours as needed. Willing to work in shifts as and when needed. DISCLAIMER: Sitero is an equal opportunity employer and welcomes all job applicants. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.